The bracket for my SPH10 headphones has cracked on both sides on the curved part around the speakers. It is where the wires go completely into the molding of the bracket. Then it finally broke on one side. Has anyone else seen the bracket begin to crack or even break in this location?
Peter
Peter, please submit a request to our Technical Support department by sending them an email at support@sena.com or call them at 1-866-300-1235 or (408) 300-9797 for warranty service regarding your SPH10.
My SPH10, which has not been used as yet, had both arms break today when my wife and I were trying them out in the living room.
I had the same problem. I bought two headsets. One broke within a month and the other broke about 10 months later. I knew they were fragile so handled them with extreme care and they still broke. I wrote to Sena to get a replacement. will let you know how it goes.
These are very good at communication and doing exactly as described. However, the construction is garbage. We've purchased 4 of these headsets. All 4 broke within 4 months. We returned them. The next 4 on warranty broke within 4 months. I'm kind of tired of returning for warranty as the dealer is 1.5 hrs away.
Sena - I really like your product. The 'RUGGED VERSATILITY" that you advertise is a load of garbage. Please revise these and maybe we'll purchase more in the future. (Any deals on the 4 we have cracked again????)
I totally agree - Have bought three sets myself - all broke same spot - bullshit!! I think I'll post on social media as a don't buy this (along with Amazon). Anybody find a more reliable product?
