This is already the 4th request.
I bought my password 10c in Revzilla store.
After the penultimate update available in sena.com site. my Sena 10C is no longer recognized on any computer. I already test on five computers with different operating systems. Before the upgrade was not recognized now.
In device manager is not shown Sena 10c ..
I await a solution.
I live in Brazil and I am Store customer Revzilla.
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Audiovideo, Jan 7, 2:23 AM:
This is the 3rd time I get the same answer.
I tried it on three computers and all to no avail.
I tried it on Windos XP, Windows 8 and Windows 10.
The Sena 10 C is not recognized.
Popr please help me!
Joseph Heindrich Awayan™, Jan 4, 9:36 AM:
Thank you for contacting Sena Support.
Here is a step by step tutorial video made by SENA on how to by-pass the device recognition issue: (please try using a Windows based PC as this video is shown)
video may show a different device but the steps should still be applicable for your device.
It will help guide and walk you through the process of updating it and by-passing the device recognition.
Hope this helps.
Sena Support Team
Audiovideo, December 31, 2015, 3:04 AM:
I tried it on Windows XP and Windows 8. There the device is recognized. I followed the video with step by step instructions but did not succeed.
Please help me!
Sena 10C Device recognition failure - Unable to open USB