5

iPhone app not working like it should

Ken

29 luglio 2014 21:04

Nessuno

Segui

It works sometimes but not others.  Right now, when I launch the Sena app on my iPhone, it says that I need to connect my device. 

WELL, it IS connected.  I can push the jog button for 2 seconds and my music plays from the iPhone.  I can make phone calls.  I can receive phone calls.  But the My Device screen still says, "Please connect your device"  

I checked my iPhones Bluetooth Settings and it says it's connected to my Sena V1.1.  (I'm actually running V1.1.1)  Music plays, phone works.  What's not connected?

 

I know I can start all over and probably get it to work.  But really!

 

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28 commenti

• 0
  
  Stephen Powell 19 marzo 2015 13:51

  I would also like to know this answer.

• 0
  
  Sena 25 marzo 2015 18:11

  When this happens, you can double tap the iPhone's Home button and swipe up on the Sena Smartphone App to "kill" and then restart the app so that it will connect to the 20S correctly.

• 0
  
  emjacek 17 settembre 2015 17:58

  It doesn't connect after killing the app while the headset is properly connected :( It does play music over BT, the app doesn't see the device.

   

  Any other advices?

• 0
  
  emjacek 17 settembre 2015 18:00

  Newest version of soft installed...

   

• 0
  
  Sena 17 settembre 2015 20:18

  @emjacek: Perform a Factory Reset on your headset (refer to the User's Guide) then remove it from the list of devices in the Bluetooth menu on your phone. Power off the phone then power it back on. Pair your headset to your phone again using the Mobile Phone Pairing method. Start the Sena Smartphone App again to see if it will properly connect to your headset.

• 0
  
  Rick Rogers 9 novembre 2015 16:44

  Same thing happening to me. Did a factory reset and re-pair as specified above. Same problem. Device is paired. All functions work. App says "please pair your iPhone" when I try to access settings. Dead in the water here.
• 0
  
  William White 11 dicembre 2015 23:39

  Same thing here. Software updates, factory reset, my sena app still doesn't see the headset. LAME.

• 0
  
  Jean-Philippe Jalbert 28 gennaio 2016 22:24

  Same problem for me did hard reset and still not working. Any solution I have Sena 10R ??? 

• 0
  
  Sena 29 gennaio 2016 00:26

  Uninstall the Sena Smartphone App to completely remove it from your phone and re-download it from the Apple App store.

• 0
  
  Andrew Shields 5 febbraio 2016 12:33

  Same here very frustrating. I Work in IT and i have carried out all relevant troubleshooting possible from and end user perspective. Uninstalled app, Complete factory reset of sena, unpair iphone and redo all... still doesn't work. 

• 0
  
  Johanlandsberg 25 febbraio 2016 18:05

  Just bought a SMH10R and looks like i have the same problem. Not connecting to the Iphone mobile app. IT IS CONNECTED via Bluetooth. looks like this problem is coming a long way when reading the notes above and it seems that Sena can not provide the answers to the problem at hand. Will there be a solution soon?? 

• 0
  
  Robert Davies 25 marzo 2016 07:05

  I have the same problem with a 10C. Is there a solution to this yet?

• 0
  
  beans 25 marzo 2016 15:40

  The Sena Smartphone App only works with the Sena 20S, 10S, 10C, 10U, and 10R.

  Compatibility: Requires iOS 7.0 or later.

  You should try to restart your iPhone. To restart your iPhone hold down the Home button and at the same time hold don the power button until you see the Apple logo appear on the screen. Now you can let go of the buttons and let your device complete its start sequence.

   

• 0
  
  Robert Davies 31 marzo 2016 13:42

  Still no joy. Awaiting further advice from Sena support.

• 0
  
  Robert Davies 2 aprile 2016 05:43

  Sena support have given up on me and told me to return the unit. This is sheer frustration. I can't believe that this is a hardware problem, especially when it would seem that many others have experienced the same app connection issue.

   

• 0
  
  Alex Anne 2 aprile 2016 10:20

   

  Power off the phone then power it back on. try your receiver to your phone once more victimization the movable Pairing methodology. begin the Sena Smartphone App once more to visualize if it'll properly connect with your receiver.
  

• 0
  
  Larry Lamonday 30 aprile 2016 04:25

  Just bought a SMH10R and looks like I have the same problem. Not connecting to the mobile app (Samsung) IT IS CONNECTED via Bluetooth.It looks like this problem is coming a long way  Will there be a solution soon?? 

• 0
  
  Robert Davies 30 aprile 2016 04:57

  I took my Sena 10C with this problem to the Australian distributor in Perth who was very helpful. She couldn't get the unit to communicate with the Apple app despite multiple manoeuvres and ultimately swapped the unit for a new one that would work.

   

• 0
  
  Torbjørn Mosling 4 maggio 2016 08:26

  Still not working on Sena S20

• 0
  
  Herschel Elkins 8 maggio 2016 13:03

  I have the same issue. The exact message I receive from the APP is Connection Failure. Your app needs to restart.

  When will this be fixed Sena???????

• 0
  
  Tobythetitan 12 giugno 2016 00:11

  I recently purchased a 20. Music works most of the time, navigation from phone works, NO phone (call) stuff works. Speed dial, answering, nothing works. I've factory reset my Sena, uploaded current firmware, current app, etc. it's not working. Sean's response to me was, "You have to save the number first before you can use the speed dial." Yup, did that- the same way my brother with his Sena 20 and his Android did it. His works. He called me today while we were on a bike ride together- I couldn't answer it.
• 0
  
  Diabolic 20 agosto 2016 02:49

  For everyone with an SMH10, SMH5, or SMH10R on here having problems, I'm pretty sure the reason is simply because the app is not compatible with those devices. I believe some of you are confusing the 10R with the SMH10R.

• -1
  
  Tillman 7 ottobre 2016 15:41

  I fixed the problem on my headset.  I initially set up my phone, then downloaded the app.  Would not connect on the app.  So, after many tries, I figured out the issue.  This must be done in order for this to work.

  1.  Headset is not paired, is disconnected from iPhone and MUST "forget this connection"   start clean.

  2.  Register online with user name and password

  3.  Download app (not prism app as that is for the camera I learned)

  4. Turn on app

  5.  Log into App using username created on the SENA website)

  6.  Navigate to bluetooth setting on iPhone

  7.  Turn on headset, press phone button 5 seconds for pairing (20s model)

  8.  Select Sena 20S ver 1.6 (or update headset)

  9.  Navigate back to app and I found the app working and no more crazy message about connecting to the phone on the app !

• 0
  
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• 0
  
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• 0
  
  Christopher Hamm 12 luglio 2021 13:02

  Problem solved!
  Go to “settings”
  Then scroll down to “Sena Utility”
  Select it and make sure “Bluetooth” is enabled.
  For some bizarre reason either Sena or Apple decided to deselect Bluetooth…… uggh! Why do they constantly make thing more difficult with each update.

• 0
  
  Gerrie 13 maggio 2022 10:15

  Having the same issue on SMH5-FM., v3 Firmware. All APPS on Iphone 11 seem to not want to connect to the device although I can also play music and make calls as expected. Above "Bluetooth" enabled as Christopher suggested, so that is not my issue.