iPhone app crashes on Paring List action

Commenti

20 commenti

  • Allan Rosenberg
    Allan Rosenberg

    I have also reported this issue.  Just upgraded the app to 1.3 and the problem still exists.  I'm running ios 7.1.2, 20s firmware 1.1.1 and app ver 1.3 

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  • spoonyfork
    spoonyfork
    Allan, I also updated to version 1.3 of the iphone app and it still crashes clicking in the Pairing List.
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  • Allan Rosenberg
    Allan Rosenberg

    Support just requested I wipe my iPhone and restore it from iTunes. to see if this works.  That's not happening.  I told them to figure out whats wrong with the app.  Asking users to wipe their phone and do a restore (which does not restore it back exactly like it was) is a bit to much.  

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  • spoonyfork
    spoonyfork
    The person (Wahyit Cheung) working on my ticket #42434 for the app crashing issue said it works fine on his iPhone 4s. That doesn't help me. Restoring the iphone is a total nonstarter.
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  • Allan Rosenberg
    Allan Rosenberg
    Same support person is working on my issue also.
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  • Allan Rosenberg
    Allan Rosenberg
    They just closed the issue saying my iPhone is the problem since I won't wipe it and do a restore.
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  • spoonyfork
    spoonyfork

    They have now told me that unless I do a restore on my iPhone 5s they will close the ticket. I have told them that asking users to do a restore is unreasonable. I've been using iPhones and iOS apps for years and I have never been asked or had to restore the iPhone to get an app to work. I tried contacting Sena via twitter but no response. I'm not very happy with my purchase right now.

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  • Allan Rosenberg
    Allan Rosenberg

    I was asked to send in a crash report which I did on Friday.  Lets see what they can make of the issue now that they have actual data on the crash.

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  • spoonyfork
    spoonyfork

    Prior to asking me to restore my iPhone to close the ticket they asked me to send the Sena app crash report too, which I did. I didn't help my ticket. I should post the crash report here.

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  • Marc Woo
    Marc Woo

    @Allan: Thank you for e-mailing a copy of your crash report to the specified address. It has been directed to our developers.

     

    @Spoonyfork: You don't need to post your crash report on this forum as it has been obtained from your ticket and directed to our developers.

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  • Marc Woo
    Marc Woo

    Based on the crash reports that have been requested, our developers have determined that when the app is crashing while loading the Pairing List it is caused by the something on the iPhone. Since this is something that is caused by the iPhone itself, and not the app, then we are unable to fix the issue. Hopefully this gets resolved with iOS8, which is coming out next week. Otherwise, restoring the phone through iTunes is another possible solution.

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  • KeithPickersgill
    KeithPickersgill

    Mine also crashes, like the others.

    As much as I hate to do a full restore of my iPhone, I ended up doing that, and it did NOT solve the problem.

    I AM SO FRUSTRATED!

    Also, I am unable to get the S20 to pair with an Interphone F5, despite following the instructions to the letter.

    I upgraded firmware on the S20 and F5, still no go.

    Taking the unit back to my supplier tomorrow for a full refund.

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  • KeithPickersgill
    KeithPickersgill

    So where is the comment I just posted? Is Sena going to filter through new comments and decide which will be permitted onto the form?

    Censorship is just not on...

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  • KeithPickersgill
    KeithPickersgill

    Apologies, I see my post did eventually appear.

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  • spoonyfork
    spoonyfork

    Update: on 2014-09-11 I upgraded my 20S to firmware 1.2, upgraded the Sena iPhone app to 1.3.1, and repaired with my iPhone 5s (iOS 7.1.2) and the Sena app still crashes when I click Paring List. Sena did close my ticket saying the cause of the app crashing is with my iPhone not the app but won't say what part of the iPhone but recommend doing a restore and maybe that will fix it. Best of luck to anyone else out there with the same issue. I tried!

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  • Allan Rosenberg
    Allan Rosenberg

    I also upgraded all and had the same crash.  I'm going to wait for iOS 8 next week and see if that solves the issue before I do a restore.

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  • Allan Rosenberg
    Allan Rosenberg

    After upgrading my iPhone to iOS 8 the issue is resolved.

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  • spoonyfork
    spoonyfork

    I received my replacement 20S today (front screw housing broke and no longer locking into base) and with the new unit running firmware 1.2, iPhone 5S running iOS 8.0, and Sena app 1.3.1 the app no longer crashes when I select Paring List. Not how I expected this to be resolved but it is resolved for me.

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  • Ken
    Ken

    So, the issue was actually caused by the iPhone and OS 7?  

    Interesting.  

    I've had other features break with IOS installations that were fixed by subsequent IOS's.  For instance, My iPhone 3 did hands-free telephone with my Nissan Titan, no problem.  When I upgraded to an iPhone 4, the hands-free function quit working.  Apple said that the problem was with Nissan.  Nissan said it was with Apple.  Whatever, I was without hands-free operation for 4 years.  Then, IOS-7 was released and suddenly, my Titan hands-free worked again.  Actually, I was startled when the truck stereo system phone ring sounded . . . I hadn't heard it in 4 years.  

    Now, I'm afraid to upgrade to IOS 8.  Don't want to lose my Titan hands-free phone again. 

    Ken

     

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  • DjPaul
    DjPaul

    So, why do we cling to the 20s? 

     

    It’s not waterproof dust proof etc

    It doesn’t have anywhere near the range it promised

    The Volume is mostly unsatisfactory

    It won’t connect GPS and phones properly

    Group connect is a challenge best debut with while not riding

    The unit doesn’t stay on the base, Yup, if it doesn’t fall off, it won’t even lock onto it’s base

    FM radio doesn’t work as promised 

    It shuts off at random

    It’s got killer beeps, Killer, not in a good way.

    Volume levels are inconsistent from Radio to music to phone to intercom to prompts to GPS

     

    Runner ups on issues less complained about 

     

    Music sharing doesn’t work

    Cold temp shut off (likely a Canadian issue)

    Won’t connect to computer

    Customer support is lacking more like laughable 

    Battery drains when the unit’s turned off

    Pairing the 20s to SMH 10 is tricky

     

    And there’s seemingly endless pages of issues… 

     

    Why Are we staying with this product? 

     

     

    Take your pick of any 3 items from above you’d like to have work flaulessly 

     

    Here’s how to activate them 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Go buy a competitors product 

    Think tis is joke answer? 

    Truth is, any of the 3 you picked, actually do work on just about any other motorcycle bluetooth intercom system. 

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