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poor phone call quality with 20s and iphone

Davecraddock

21 novembre 2014 03:01

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Hello,

I'm having problems with my Sena 20s, and would appreciate some advice on where to start troubleshooting.

When I try to make phone calls via my iphone 5s, my voice is almost unintelligible for the listener. I can hear them fine. They can pick out a word every now and then, but they don't actually hear/know what I'm saying.

The intercomm works fine, the music works fine. I have the latest firmware, I have hd intercomm activated, and I have noise cancelling activated.

What do you think? Where should I start?

 

Thanks

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4 commenti

• 0
  
  Ken 24 novembre 2014 16:44

  That's a tough one with which to help.  One of the best features with our 20Ss is how well it works for phone calls.  I had an iPhone 5 and Judy couldn't tell I was on the motorcycle when I called her.  Same thing with my iPhone 6+.   You might try someone else's iPhone to try to narrow it down a bit.  

  One thing we've all noticed is that if the 20S unit isn't firmly seated and latched in the mount, we do experience problems that don't seem to make sense.  The latching mechanisms either seem to be so tight that it's impossible to latch; or they come loose and the unit loses contacts.  

  Ken

• 0
  
  Simon 14 agosto 2015 05:34

  I have exactly the same problem. Terrible call quality for the person receiving the call. I think the 20s is a dud and a total waste of a hell of a lot of money so far.
• 0
  
  Mohamed Hassan Basha 13 dicembre 2015 15:44

  I had Exactly the same problem, it looks as if it is so common, any progress so far?

• 0
  
  Davecraddock 18 dicembre 2015 06:01

  So... I ended up getting mine replaced under warranty. Voice commands didn't work well, either, and they replaced my unit. Much better now. Not as good as I'd like it to be, or as good as my car kit, but good enough to make calls when needed. Not good enough to make 'just because' calls.