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poor phone call quality with 20s and iphone

Hello,

I'm having problems with my Sena 20s, and would appreciate some advice on where to start troubleshooting.

When I try to make phone calls via my iphone 5s, my voice is almost unintelligible for the listener. I can hear them fine. They can pick out a word every now and then, but they don't actually hear/know what I'm saying.

The intercomm works fine, the music works fine. I have the latest firmware, I have hd intercomm activated, and I have noise cancelling activated.

What do you think? Where should I start?

 

Thanks

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