Failed to recognize device. Cannot open USB

Commenti

42 commenti

  • Hyper Pete
    Hyper Pete

    Online research shows this:

    "I know this is old, but it is an old problem that Sena STILL refuses to fix. The problem is that 64 bit Windows 10 demands that device drivers be signed by Microsoft, and Sena refuses to send them for signing."

    To Sena Engineers:

    I resolved by temporarily disabling signed driver checks. (bcdedit /set testsigning on) - this requires a reboot, and after installing the drivers, it must be re-enabled for system security and safety. (bcdedit /set testsigning off)


    You SERIOUSLY need to update you drivers. Almost NOBODY still runs the long obsolete Windows XP, yet a huge section of your inf file is devoted to those drivers, while current OSes are unsupported.

    You also need to submit your updated drivers for 64-bit Windows 10 to Microsoft for signing.


    Failure on your part to address this, or even to acknowledge it is sheer laziness on your part, and I'll be posting this all over in the forums to hopefully help others avoid the many hours I had to spend resolving the problems caused by Sena shortcomings.

     

    3
  • Jason Stefanski
    Jason Stefanski

    Hyper Pete - You nailed it here. "You also need to submit your updated drivers for 64-bit Windows 10 to Microsoft for signing."

    This is exactly what's happening. When you look at the device (in my case, "Sena SMH5") in Device Manager, it even says, "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)".

    2
  • robert bertram
    robert bertram

    is this for Mac or PC, i rum Mac

     

    1
  • Jason Stefanski
    Jason Stefanski

    Robert Baxter - Correct. I've had an open ticket with Sena since May 12, 2020. Their help desk replied a couple times over the course of a couple weeks saying there was still no fix to the driver signature issue (the latest response from them was May 28, 2020). I just checked my ticket again now and see it was set to "SOLVED". I just sent them another email to this ticket lighting them up, saying it is certainly NOT solved and referenced this thread. I asked them to keep my support ticket open until it is actually solved.

    1
  • guadalupe hernandez
    guadalupe hernandez

    I tried the driver signature but sadly didn't fix me. I was plugged into the front usb's. these usb's as far I can tell work fine as I use them for connecting my void corsair wireless to the dongle plugged into these usb.

    what seems to have fixed my issue is I plugged into the motherboard 3.0 usb. nothing changed in device manager. I simply tried again came back to this thread, went back to check and it was ready witht he correct device and current version. keep in mind this took 500 tries still... update finished....updating is such a pain in the ass. myself and a friend are new riders, this is such a disappointment. someone please recommend me a easier to update device.

    blazingwulfking@gmail.com

    1
  • David Oakley
    David Oakley

    I have one headset that connects up and updates with no issues and one that is not being recognized. The unit has updated previously with no issues.

    0
  • John Rolin
    John Rolin

    Ken, did you notice that he said one of his units is recognized correctly.  If so, then he has no port problem.  

     

    0
  • John Rolin
    John Rolin

    David,  I had the same problem with my device not being recognized.  I thought I purchased a SENA 10S, but could not get recognition following the instructions on the SENA DEVICE MANAGER.

    I looked on the backside of the SENA "10S" and it was identified as a 10B!  So I treated it as a 10B for the purpose of DEVICE REGCOGNITION and it worked.  Specifically, I POWERED IT UP during DEVICE RECOGNITION, as thought it were "ANOTHER DEVICE"  not a 10S.  Maybe SENA will correct this misdirection so other customers will not have the same problem.

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  • Ulf Hermann
    Ulf Hermann

    I had the same issue with my Sena Headset 10s on my Windows 7 64Bit Laptop. During installation the device was recognized. But after the installation was completed the Sena device manager was not able to recognize my headset.

    I have checked the USB- cable, tried a different USB-port but issue was still there.

    Than I have found a video at youtube were a guy explains how to re-install the driver and how to check the usb-connection. It is the same check like during the installation of the software. You can find the programms in the Sena installation path under “Programs”

    here is my default path

    C:\Program Files (x86)\Sena Technologies\SenaBluetoothDeviceManager

     

    With the program UsbCheck.exe you can check the connection again. If this works the device manager should in theory recognize the headtset.

     

    I tried it and yes, my device was recognized without issues. So, back to the device manger and again: unable to recognize usb device

     

    I had a look again into the windows device manager and I was able to find a device with the “?” and it was identified as “RAZOR” computer mouse. Hä, WTF a computer mouse from “RAZOR”? But I am using mouse from another vendor. But I have used a razor mouse in the past. Can it be that this old driver interacts somehow with the driver from Sena? Okay, right click on the “RAZOR” device and un-installed it with deletion of the drivers. Than I re-connected everything again like I did it before restarted the device manager and TAAADAAAA! Sena 10S headset was recognized.

     

    To make long story short, an old usb driver from RAZOR was the cause why my 10S headset was not recognized by the sena device manager.

     

    I hope this helps someone.

    BR

     

     

     

    0
  • James Boswell
    James Boswell

    Same issue happened to me. Windows 10, SMH5. Drivers installed, but the application won't find my Sena device saying "Failed to recognize device. Cannot open USB"

    Awful that Sena support haven't even commented on this or other driver related posts. Willful ignorance. 

    Will give Sena 30 days to reply, then I'm ditching the SMH5 and buying from a reptuable company.

    0
  • Thierry Weis
    Thierry Weis

    Same issue

    It was my last buy from Sena.

     

    I have a Sena 20S Evo which is still running on version 1,77 and I am unable to update it since I always get the following message on my iMacOS Catalina (10.15.4) and both PC running under windows 7 and windows 10:
    "cannot open USB 1 N ».
    Also I am unable to connect it to the Sena APP on my iPhone Xs (13.4.1).
    The only way that works is the Sena APP on my Samsung Galaxy.

     

    No more comments,

     

    0
  • robert bertram
    robert bertram

    i have same problem with my 20S Evo.

    I have contacted support and they offered a discount if i bought a new unit.

    otherwise bad luck, they do not have the ability to fix units.

    is there a way to fix these things ?

    0
  • Hyper Pete
    Hyper Pete

    Robert, yes, I posted this on August 04, 2019:

    I resolved by temporarily disabling signed driver checks. (bcdedit /set testsigning on) - this requires a reboot, and after installing the drivers, it must be re-enabled for system security and safety. (bcdedit /set testsigning off)

    See above in comments.

    0
  • Hyper Pete
    Hyper Pete

    Oh, my apologies, that is for Windows 10.  I'm unsure how to fix for Mac.  I think I found the fix through Windows on adventureriders.com.  Perhaps you can search on google for a fix on the Mac.

    Good luck! 

    If not, do you know anyone with a Windows 10 PC that can update it for you?

    0
  • Hyper Pete
    Hyper Pete

    One more idea:  Is your Mac powerful enough to run Windows 10 in a virtual machine? 

    https://www.howtogeek.com/187359/5-ways-to-run-windows-software-on-a-mac/

    0
  • Markus
    Markus

    @Robert/Pete

    Thanks for the threads.

    I have the same issue.

    Failed to recognize device. Cannot open USB [1][N].

    My opinion: It's not a problem on the PC or Mac. I try the following without success:

    • Different USB-cables.
    • Different Sena-Sorfware (NEXX- and Sena Device Manger).
    • Different workflows to connect the device with the Mac.
    • Tried the same procedures on iMac OS X.
    • Tried the same procedures on a Windows 10 Workstation.
    • Reset the SMC on my iMac.

    Output of the Sena Device Manager Log:

    [Manager Information]
    Status: Failed to recognize device. Cannot open USB [1][N]
    Version: 4.0.1
    [Device Information]
    Recognized: 0
    Target Device: 0000
    USB Status: 0000
    Recognized Device: 0000
    BD Address: (null)
    Device Name: (null)
    Device Version: 0.0
    Secondary Version Type: 0Secondary Version: 0

     

     

    0
  • Hyper Pete
    Hyper Pete

    Their terrible tech support just ignores this simple fix because all they care about is your money.  It is not profitable for them to resolve problems when they can just try to sell you more (defective) hardware.

    0
  • Robert Baxter
    Robert Baxter

    Having this issue now in Sept 2020 with 2x Sena R1 Helmets... No fix??

     

    0
  • Hyper Pete
    Hyper Pete

    Robert Baxter - Yes, look at my two replies; the 1st on August 14, 2019, and the second on May 06, 2020 19:51 (above).

     

    It's a workaround, not a fix.  Sena has refused to address this since 2017.

    😠👿😡😒💢🗯

    0
  • Robert Baxter
    Robert Baxter

    Hyper Pete - I finally got the firmware update to work.  Amazing how hard that was.  It was also a problem with the port on both my helmets, they would not update firmware unless I wiggled the cable.  Work fine for charing, but whatever... 

    PAINFUL.  If someone didnt know computers they probably wouldnt get this done.

    0
  • Robert Baxter
    Robert Baxter

    would be nice to see the release notes for 1.3 as well.  The site hasnt been updated

     

    0
  • Kathy
    Kathy

    I also have a ticket open and it will be interesting to see how long until I get a response.  

    I have confirmed within my Device Manager the following Error when the Sena product attempts to connect:

    Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)".

    Shame on Sena for putting out/using an unsigned driver with no resolution.  Windows 10 has been out for quite some time and prevents unsigned drivers; driver signature verification is enabled for security reasons. 

    Even with "temporary" disabling the driver signature enforcement, I was unable to get the manager to work. Could be my security policies. It likely requires a permanent change which I am both unable and unwilling to do.

    Very disappointed and after two (2) different model Sena products that I own (with same update issues)!
     

    0
  • Doug Frazelle
    Doug Frazelle

    I think Microsoft is on to the workaround, I got this message.....

    Microsoft Windows [Version 10.0.19041.572]
    (c) 2020 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>bcdedit -set TESTSIGNING ON
    An error has occurred setting the element data.
    The value is protected by Secure Boot policy and cannot be modified or deleted.

    C:\WINDOWS\system32>

    0
  • Hyper Pete
    Hyper Pete

    Doug Frazelle - Disable secure boot in your BIOS.

    https://fossbytes.com/enable-disable-secure-boot-windows-8-10/

    0
  • Doug Frazelle
    Doug Frazelle

    Yes, that worked perfectly! Thank you so much!

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  • Doug Frazelle
    Doug Frazelle

    It actually fixed the recognition issue without having to run bcdedit.

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  • Armon A Means
    Armon A Means

    I'm getting the same error with a 10C Evo. Anyone had any success getting one to pair with a mac? Unfortunately, the new macs only have USB-C ports and I'm wondering if that's an issue.

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  • Ken Kimari
    Ken Kimari

    Armon - should be able to get a USB c to USB adapter through Amazon ( around $5.00  US) and you should be in business>

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  • Armon A Means
    Armon A Means

    Ken Kimari - I've tried one and I'm getting the same issue. Still trying to troubleshoot. Thanks for the advice!

    0
  • Mick Gorvel
    Mick Gorvel

    Guadalupe Hernandez - I have a SRL2 and I have tried many times to update the firmware with no luck. I too have my sena plugged into the ports on top of my case and they work fine, even with my S10. After reading your comment I plugged my device into the usb ports on my mobo i/o panel and 'hey presto' it worked!

    Thanks for that.

    0

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