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No commands in music mode?

Hi folks, 

Got my 20S the other day and am enjoying being able to listen to the radio on the way to work every day. 

However I am not sure if I have missed something or if something is wrong.. when I am listening to the radio, she ignores me completely!   If I wanted to be ignored,  I'd go and talk to my teenage daughter!  'next'/'stop'/'cancel'/'previous'/'hello sena' - nothing works except double tapping the unit or helmet (yes I know some of those commands won't work, I was just trying everything).   

She also won't answer telephone calls - no matter how much I yell at her.  

I've upgraded her to the latest firmware and I've tried these both on the motorbike and off with no difference.. am I doing something wrong? 

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