Disturbing background noise from the speakers:
Hello Sena-Users/Team,
i purchased the Sena SRL 3 for my Shoei GT Air 3 helmet. Unfortunately, the background noise from the speakers is very disturbing. I have the latest version installed on the device and have tried it with several phones as well. The speaker noise is bothersome. I have already spoken with a dealer, and they said that there shouldn't be any noise. I kindly request assistance with this matter.
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Same issue here.
- New SLR3 installed by Shoei / Sena retailer in new helmet
- Firmware update (v1.2) followed by factory reset done
- Only one mobile phone (iPhone 14 Pro) paired
Noise is present after power on - regardless of whether the phone is connected or not. A static noise accompanied by irregular pulsating high frequency noise.
The noise is not loud but annoying for sensitive ears and unacceptable for a product in this price range. Stops with power-off. My girlfriend finds the noise even more annoying than I do.
I have created a ticket.
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Dear Sena community,
According to the seller, the device was exchanged for a brand new one. Unfortunately, the new device (SRL3) is defective again. Now the left speaker makes a tinny sound even at low volume. For the first return, I already paid €20 for shipping to send the item back to the seller.
I don't understand why this issue has occurred a second time with a high-end product. I have asked for opinions in my motorcycle community, and everyone says that this is not normal and that I should take action. Their communication systems do not have this problem, even though they are significantly cheaper.
I wrote to support, and as soon as I find a solution, I'll let you know here!
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Hi! I just bought a SLR 3 intercom. I have the same problem. Already changed 3 systems. All 3 were with that annoying background white noise and 2 of them that clicking sound. Any solution for this problem? Thanks
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Same problem here, already replaced 3 systems. Anyone got a solutions?
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Hi, is anyone aware if this has been fixed yet? I bought a GT Air-3 and SRL-03 at the end of December and went to use it for the first time yesterday. The right speaker had a really bad hissing noise that even after 30 seconds was giving me a horrendous headache.
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i have the very same problem, bought an SRL-03 today, my retailer put it in for free and as soon as i play audio from any source, even if the headset is just using it's voice this background noise comes up.
i believe it's as long as the speakers are active as it seems to stop with no input after a while.EDIT:
to make it more clear - the white noise, background sound is also present with nothing connected right after turning on the headset and will be gone after a while. When playing from any source or triggering the internal voice feedback for audio commands, basically when the speakers turn on, even though they don't play anything the noise comes up again for about 30s to a minute (i didn't time it), until the speakers turn off again.
I opened a support ticket right away, since for that price i don't believe this should be happening.
did anyone get a unit which works properly?
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Is there any news about this?
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