No Audible Response

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5 commenti

  • Andrew Warriner
    Andrew Warriner

    Any solution as I've got the same issue?

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  • Vance
    Vance

    Try a reset.  Sena says use a paperclip but the smallest paperclip on the planet will not fit into the reset hole behind the charge port.  I used a tiny straight pin from my wife's sewing basket, a small sewing needle would work too.  I had to use instructions from a forum member(I have tried to find his post but no luck finding it for you)in order to connect to the Sena device manager online.   I had to try several times before I could get the update, very confusing, several stages involved as I recall, very poorly done by Sena.  None of the 4 or 5 ways Sena says can be used to get the update worked for me.  Somehow I finally got an update, everything seems to work accept voice command has never worked for me.  I have audible feedback, I have connection to my phone and mp3 player for music, I have the FM radio, etc.  Good stuff but very disappointed in the difficulty with firmware updating. 

    PS:  Found my print out on a way to connect my helmet to the Sena online device manager, if you have trouble via the ways Sena gives in the manual.  Turn on helmet, use cable to connect to your computer, get Sena device manager online, press the "-" button on your helmet for 10 seconds or until you get a white light, then click the "next" button twice on the device manager page, then it may take a while but eventually you should be able to follow the steps given there to get the firmware upgrade.     

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  • Andrew Warriner
    Andrew Warriner

    Thanks Vance.  Totally agree, it's not been easy!  I found the same solution for doing the firmware update the other day after a good few hours but after the update I lost the audible feedback.  After a few more hours today, I decided to download and re-apply the firmware and that seems to have done the trick.  I've not tested everything but will test it over the weekend.  Thanks for your response.

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  • Vance
    Vance

    You are very welcome for what little I could offer.  I like the Impulse helmet despite what my riding buddies say about it, compared to the 1500 to 2000 plus bucks they spend on their Shoei's and Schubert's and Arai's, etc.   For years I have had very good experience with Sena units that attach to the side of my helmets.  So, when I saw this modular Impulse with a built-in Comm system I jumped on it.   Well, after spending several painful weeks trying to make it work  I am mostly satisfied but very disappointed with Sena over several problems.  The comm system does not respond to my voice commands.   Very bummed about that.  Still can't get over their totally wrong sizing chart which said I needed a Large size.  Not even close to the XXL I eventually got that fits very well.  Support people at Sena are very nice, courteous but do not seem to have a freaking clue  or insight about the problems customers have to deal with and how to help us.  So, happy to hear you are making progress.  I suspect we are on a long bumpy road but we can consider ourselves pioneers paving the way for others.  :)

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  • Zoya Shah
    Zoya Shah

    Experiencing no audible response can indicate various issues with your device, such as audio settings, hardware malfunctions, or software glitches. Troubleshoot by checking volume levels, ensuring proper audio output settings, and inspecting physical connections. If the problem persists, restart your device or update audio drivers. For enhanced troubleshooting, consider providing users with promotional pens featuring QR codes linked to online support resources or troubleshooting guides. These branded pens not only offer a practical tool for note-taking but also serve as a convenient gateway to helpful solutions, enhancing user experience and reinforcing your brand's commitment to customer support.

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