Sena 30K Software inclusive a FLOP
Sena 30K may boast technological advances. However, its software is least desired. The unit's dual kit comes with every option needed. Pairing initially is fair. The instructions need to be more concise as suppose to pictorial. Not all of Sena users consist of ape riding gorilla generations.
The Sena iPhone and Mac Applications are a complete waste of time... The apps do not show any interactive menu. The app for Mac is a simple browser which barely makes a mark while attempting to tunnel to a target server for updates which it cannot complete.
The Sena software inclusive is a flop and failure, thus failing to download a firmware update, failing to do an actual update, failing to switch screens without having to reset itself into device recognition.
In fact, device recognition is about the only thing it does, and it does it poorly.
Part of having a high tech product by social and worldly norms has to do with the support attained as an extension of such. Sena fails to meet up to industry standards because of this.
Software interaction with vehicle, cells, mesh inclusive is why we purchase these devices. The bottom line is that if Sena cannot meet up to consumer demands, then we're better off making our purchases elsewhere.
MrMontyM ePublishing
The Bee Cove
M
-
Mmm, bit of an aggressive stance there? Anyway, I can only say I'm a bit surprised. Myself, I ride with a 10s, and the included software (Windows and iPhone) performs rather well.
Perhaps it would be good to split your complaint in several specific questions, so support staff can try to discern what can be done about what.
...and no: I am in no way attached to Sena, but I am in IT, so I somewhat feel for them.
0 -
Aggressiveness? Very unlikely. Try these words instead; assertiveness, concise, blunt, no sugar coating, honest...
To address the issue, one must go to the root and not cover the surface with a band aid.Update; Sena corporation responded in a timely manner requesting additional details so as to rectify the online anomaly with its servers and applications.
((Ticket #204004: Software glitches
Your request (#204004) has been updated.To review the status of the request and add additional comments, follow the link below:
http://support.sena.com/hc/requests/204004))This is a spectacular indication of accountability. Thank You for standing behind your product.
0 -
I think Mont M is being too kind, the 30K is a stinker compared to the 20S.
The smartphone app quits working when out of cellular service. Locks up when it can't check for firmware updates. Just how much bandwidth does it consume perpetually checking for firmware updates? There is no reason to check more than once per day. And no excuse for the rest of the app to not function until the mothership has been consulted.
My 20S would allow me to listen to music when intercom to an SMH10. The intercom would break in when something was said, then music resume. The SMH10 rider's loud helmet often kept my music off. But now we both have 30K's and have found no setting that allows both music and intercom with VOX switching, its either all intercom or all music.
The other rider is legally deaf and yells into the microphone in spite of my admonition. His 30k clips with loud clicks. And yet I hear his every breath when intercom is enabled.
Any loud noise triggers the intercom, no matter the intercom is off and no one is near. A cough prompts, "INTERCOM FAILED" voice. Or gust of wind at 70 MPH.
0 -
Sena 30K — MESH USELESS. MULTI-TASKING (AUDIO) — DOES NOT WORK!
0 -
Well M, seems I've misjudged you there.
Sort of glad I kept to a simpler 10s now...
0 -
Sena seems to be ignoring the problems with the 30K Bluetooth intercom. I think I just wasted $500.
0 -
It seems like you've had a negative experience with the Sena 30K software and applications.
0 -
I've just bought a pair of 30K units to replace stuffed 20S units.
-The contacts wear away with constant pressure of the sprung contacts -a bad design flaw. I suggest people leave these types of headsets unmounted between usage, ie not on the base.I was able to update the headset firmware OK.
The Android app is pretty cludgy, but works more reliably than the previous one for the 20S, which didn't seem to be able to tell when the headset was paired.
Only done one ride two-up so far. Music played fine, and intercom at the same time as music was clear and seamless (unlike with the 20S). Intercom voice was over the top of the music, not reducing music volume. (Maybe this is a setting?)
Voice command is mentioned on the website for the 30K, but not in the user manual, and "Hey Sena" into the microphone does nothing. I think the sales people doing the website should talk to the tech people occasionally. I think it is fair to call it false advertising.
0
Accedi per aggiungere un commento.
Commenti
8 commenti