10S cannot connect to server using device manager for mac to update firmware

Pete Carroll

17 marzo 2018 01:56

using the device manager for mac to update the firmware on a 10S and will recognize the device but will not connect to server. using original 10S Sena 90 degree USB cable. frustrating. ideas?

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  James Wonder

  22 luglio 2018 00:19

  I am also having this issue, any fix?

   

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  Ken Kimari

  23 luglio 2018 13:58

  Using the most current device manager?  They often update this when new firmware comes out

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  Coachlinnea

  26 luglio 2018 17:19 Modificato

  Different model but same issue.

  I am trying to check my SC10U (Schuberth 10U model) and also cannot get it to connect through the most current version of Device Manager on my Mac. 

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  Ken Kimari

  26 luglio 2018 21:51

  This was from Sena on a previous post regarding the 10U model.  Hope this helps.

  

  Sena MarketingMay 30, 2017 10:36

  The 10U for the Schuberth C3/C3 Pro and the SC10U are two different products.

   

  The firmware updates for these products are specific to those models of headsets so updates for the 10U for Schuberth C3/C3 Pro cannot be installed onto the SC10U and vice versa.

   

  Firmware updates for SC10U need to be installed using the Schuberth Device Manager that has been supplied to Schuberth here: http://oemsena.com/oem-schuberth/. They cannot be installed using the Sena Device Manager that can be downloaded from sena.com.

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  Mary Kay

  3 settembre 2022 15:32

  Same problem. I have tried everything to update the firmware for the 10S. I have new USB cables, have tried every port, every sequence of plugging in and sequencing, restarting, etc. No device recognition. Super frustrating. Cannot now communicate with my riding partner.

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  vthompsonsi

  7 settembre 2022 19:11

  Make certain the Sena is off when you connect to your computer using your USB cables. Open the firmware and hit next when you get to step 2, hold the phone button down for seven seconds and then hit next. The firmware will automatically update.

   

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  Lucas de Jong

  11 agosto 2023 05:43

  'Make certain the Sena is off when you connect to your computer using your USB cables. Open the firmware and hit next when you get to step 2, hold the phone button down for seven seconds and then hit next. The firmware will automatically update.'

  Unfortunately this procedure does not work as the device manager continues to say 'Failed to recognise device. Cannot open USB [1][N]'

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