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Sena Device Manager only recognizes one of my 10S dual pack

I downloaded an installed the Sena Device Manager and updated the firmware on one of the two Sena 10S in my dual pack. I cannot get the second 10S device to be recognized by the Device Manager. I have closed and re-opened the program. rebooted the PC. It's not the USB cable because both USB cables work with the first 10S unit. I can repeatedly connect the one 10S unit and it is consistently recognized but the second unit fails to be recognized.

Is there something wrong with the second unit?

thank-you in advance for any help

Chris

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