Still the same issue unable to update
You guys are way off if you call this a tech dept I informed you that I was using window 10 and 7 .
You sent me pages of ways to fix my problem with apple systedm
I have found out that you do not have a fix for the rest of us. We are stuck since the motorcycle came with your system installed .
Reading other comments it looks like you guys do not care of are unable to fix it.
Working with the DMV might have less problem Your tech support at this point is worthless
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Same darn issue ... I've tried to load this on four different computers using different versions of Windows ... no go and the fix has no bearing on the issue. VERY frustrating to say the least
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Hello, I just recently purchased a 50S and had issue connecting my Windows 10 PC using Sena manager to the 50s device. The package comes with two USB cables one has a Wi-Fi adapter built in the cable the other is a straight cable.
I found trying to use the cable with the Wi-Fi built in does not work with Sena manager, it does not recognize the device.
However using the straight cable dose allow the device to be detected and preform updates etc. You may have to reinstall Sena manager and plug in the device when it indicates to do so. Hope this helps Cheers, Paul
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I have tried numerous cables and absolutely has no bearing on the issue. The initial connection is made when the driver is loaded, but the when using the Sena manager software, cannot detect device to update. Extremely frustrating. This is my second device (two helmets) and both different devices do the same thing on multiple computers. I don't think it is possible to be more frustrated!
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Ah, to bad this didn't work for you sounds very similar to issue I was having. I would do a factory reset on the devices and very important to reinstall Sena Manager, start from scratch. good luck!
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I found the issue in my device manager when I connect. It has an error:
Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)".Shame on Sena for putting out/using an unsigned driver with no resolution. Windows 10 has been out for quite some time and prevents unsigned drivers; driver signature verification is enabled for security reasons. Even with the "temporary" disable driver signature enforcement, I was unable to get the manager to work. It likely requires a permanent change which I am both unable and not willing to do.
Very disappointed and after two (2) different model Sena products that I own (with same update issues) - I can say that these will be my last Sena product that I will ever purchase again.
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This is a repost from another area that addresses this issue. I hope it helps you. It worked on my Windows 10 system. Follow it exactly and you should be able to update after completing the steps below. Sena needs to get their driver signed by Microsoft to fix this issue!
Sena has not fixed this yet, but I found the fix today. They had me focusing on the Sena device when clearly the windows error message is saying it is a digitally unsigned driver. The Driver they have customers installing has not been sent to Microsoft for a digital signature. I am surprised Sena has not already fixed this, because it would appear their software will not install on any computer.
First, 64-bit versions of Windows 10 and 8 include a “driver signature enforcement” feature. They’ll only load drivers that have been signed by Microsoft. To install less-than-official drivers or old unsigned drivers, you’ll need to disable driver signature enforcement.
Keep in mind: Microsoft isn’t just trying to make your life harder here. Driver signing enforcement ensures that only drivers that have been sent to Microsoft for signing will load into the Windows kernel. This prevents malware from burrowing its way into the Windows kernel.Disable driver signing and you’ll be able to install drivers that weren’t officially signed. Be sure you know what you’re doing! You should only install drivers you trust.
To disable driver signature enforcement and install drivers that are not digitally signed, use the following steps:
1. Click the Start Start menu and select Settings.
2. Click Update and Security.
3. Click on Recovery.
4. Click Restart now under Advanced Startup.
5. Click Troubleshoot.
6. Click Advanced options.
7. Click Startup Settings.
8. Click on Restart.
9. On the Startup Settings screen press 7 or F7 to disable driver signature enforcement.
Your computer will restart and you will be able to install non-digitally signed drivers. If you restart your computer again the driver signature enforcement will be re-enabled.Once this is done, you can then install the Sena Software and Drivers and the SMH10 will then be recognized allowing for the firmware update
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I have an additional step as I have BitLocker and am required to enter the Key prior to making any disable driver changes.on the Linkin Ride Pal III helmet - The LS2 downloaded software did finally find the device!on the Sena SMH10R - the Sena downloaded software finally found the device!Shouldn't have to go through all this but was successful after doing so. I did also receive the same instructions from Sena via a help desk ticket. Overall, it they had a Microsoft signed driver, this would not be necessary!Thank you,Kathy0
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HI Larry, I have the same problem but I'm using a Mac and they sent me the windows version of the device manager........This has to be the worst customer service ever
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