Sena SRL2 speaker upgrade and compensation to existing customers

Commenti

54 commenti

  • Rob Bradish
    Rob Bradish

    Another GT Air II and SRL2 user here. I also travel regularly and wear a set of bose Bluetooth Noise Dampening on the plane. It is truly amazing, the sound quality , of those little ear buds, so imagine my surprise when I found out the SRL2 Technology is close in quality to the transistor speaker of the 60's. Phone is fine, Intercom and mesh are fine, but audio is worse than horrible. I talk to Sena and they say yes, they are aware, and that the Sena mesh is coming soon with integrations from Harmon Kardon. I would advise you save your money. The audio is a modicum better but certainly not worth the added cost and not worth ditching the SRL2. It is still, really bad. I will be keeping them for Intercom only, but, when not using the intercom, the buds go in for phone and audio. Truly, and underwhelming upgrade.

     

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  • Mark Mallonee
    Mark Mallonee

    it is truly sad that that Sena does not respond nor care about this issue.  :(  last Sena product I will ever purchase.

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  • Kirill
    Kirill

    Switched to SRL2 from Freecom 4+ JBL because of seamless integration with Neotech 2 helmet and music quality is nowhere near freecom's, my head starts aching after a 15 minute ride with radio on

    The main issue with the music quality is Audio Boosting mode - switched it off immediately, but also I found out that speakers might not be ones to blame - tried to replace them with speakers extracted from JBL Tune 500 wired headphones which sounds great, deep bass and mids. They have the same 32mm size and can be installed "bolt-on" to SRL2)
    So, I installed one tune 500 speaker into left side + original srl2 speaker into right side, played several tracks with balance 100% to the left and to the right, and hardly noticed any difference in sound. So, 2 different speakers, same wiring, seems to be that it's mainly a firmware issue - HD Kit will be no help here and will be a total waste of another 40$ and will enrage customers even more ) Probably quality issue can only be fixed by Sena with an EQ or an alternative FW, I found a github project that looks promising

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  • DW
    DW

    Howdy, thanks for your feedback.

    I tried different speakers long ago and had the same problem.  Its not down to the firmware either.  Its a physical limitation of the audio hardware and there is nothing that can be done about it.  The driver/amplifier are sh*t, this is purely because of the p*ssy little battery in the unit.  With a more powerful audio chipset it would probably eat the batter.

    I am never going to buy another SENA product.  They dont care, scumbags have not even chimed in on this thread.

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  • DW
    DW

    On a sidenote, some of you may have developed crackling in one or both speakers.  The problem is the crappy little white connector they have used inside the speaker housing.  I chopped the wires and soldered them together doing away with the connector. 

    No more crackling.  Still shite music though -.-

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  • Kirill
    Kirill

    Yep, just checked the PCB - looks like they used a MAX9719AE low cost stereo amplifier which is supposed to be used with phone loud speakers and not headphones (4-8 Ohm target load instead of 32-64 Ohm according to datasheet). Maybe it's worth to try 16 Ohm speakers from another headphones - they should be a bit louder at max volume setting.

    What's more interesting - does brand new SENA mesh have the same hardware inside but with harman kardon HIFI speakers? )

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  • Tom (masterX244)
    Tom (masterX244)

    Kirill PCB pics for you:

    https://nplusc.de/srl-mesh-side1.jpg

    https://nplusc.de/srl-mesh-side2.jpg

    (the blue sub-board is a Airoha IC used for the mesh, haven't ID'd the other smaller chips yet, had no need for it)

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  • Kirill
    Kirill

    Thanks a lot! What a surprise - the same MAX9719AE, definetly will not buy it then ) Sena is really a joke

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  • ldubbizm
    ldubbizm

    I too purchased the SRL2 for my Neotec2 and had customer support involved as recently as November 2022. I am extremely disappointed with the sound quality of this device. I agree that Sena should be overly concerned and excited to get existing customers up to speed with the latest technology. We riders are out there on the roads representing their product and have very little good to share. Sena…boost your name and reputation by doing the right thing for the riders that are using your product. Upgrade or Replace!

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  • chris vincent
    chris vincent

    Thank goodness I found this forum.  Just bought a Neotech 2. Got the dealer to swap-out my Cardo Packtalk for now with a view to purchasing the SRL2 in a couple of months when funds will allow. I'll stick to the Packtalk & forget the SRL2....

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  • Troy Lorencz
    Troy Lorencz

    I might be a sucker for punishment, but I bought the new SRL Mesh system with the Harman Kardon speakers for my Neotec. I will report back when I get to try it out. 

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  • Kirill
    Kirill

    Well, some more research here - I've tested the headset with jbl headphones connected to srl2 JST speaker connectors - when speakers sit tightly on the head and ear is isolated with ear pads - sound quality improves greatly, not to a HI-FI level, but at least headache goes away ) and bass can be heard. So I think that amplifier is cheap, but not cheap enough to produce such crappy sound. Oscilloscope shows that we have bass freq on the amp output, so we should hear it.

    Geometry and helmet acoustics also is a bigger issue than hardware - those speakers of srl2 are only 32mm size (compared to 40-50mm of hifi speakers) sit too far from ear, so if your ears are not in the right place in the helmet - you'll hear almost only high and mid freq at low volume. So I'll continue to mod my setup with bigger size speakers and will try to attach ear pads to provide more isolation for sound, then it should be ok.

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  • Kirill
    Kirill

    Troy Lorencz  yep, Harman Kardon might make a little difference - they are wider and thicker so will sit a bit more tightly. In my previous setup with Shark Dskwal + freecom 4 jbl I had to cut out some absorbing material from speaker installation places inside the helmet to be able to put in on, otherwise speakers didn't let my head in )

    But here with neotec 2 I don't feel any push on ears from speakers at all, so they sit very loose probably to fit all head sizes.

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  • Troy Lorencz
    Troy Lorencz

    I had wondered if moving the SRL2 speakers closer to the ears would help. Like a spacer that mounts to the back of the SRL2 speaker that moved it closer, something that would snap in like the speaker and the speaker snapped to the spacer, or perhaps an extra thick foam speaker cover to actually make contact with the outer ear to utilize some resonance to achieve some bass output. 

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  • Kirill
    Kirill

    foam is great for blocking wind noise, but it's a killer for lower frequences, so it is good to have lots of foam around the speaker and a textile cover (like in any headphones on the market) above the speaker itself to achive sound with deep bass

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  • Troy Lorencz
    Troy Lorencz

    I found that my SRL2 actually sounded better while wearing the 3M foam earplugs. Maybe just because it's helping to quiet external noises? But the difference is quite noticeable for phone and coms usage, and a little better but still not great audio quality for music. 

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  • Tom (masterX244)
    Tom (masterX244)

    Noticed that there is another model in the SRL series planned (appearing as SRL3 in the naming scheme)... a XML file used by the current sena app has some hints (that file often gets entries with a "hidden flag" before stuff gets released). Archived copy of the XML incase something changes: https://web.archive.org/web/20230328110641/https://api.sena.com/support/SenaNeoApp/snm.xml

     

    (i got that XML monitored, too)

     

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  • Troy Lorencz
    Troy Lorencz

    So I received and installed the new SRL Mesh into my Neotec, definitely way more bass than the SRL2. Audio Boost feature kicks in at max volume, way louder but at the expense of bass. I'll have to wait for the snow to melt to really give it the proper test while riding. I messed around with speaker placement using some of that 2 sided "alien tape" to function as a spacer to get the speakers closer to my ears, that made a huge difference in volume. I think someone needs to 3D print some plastic spacers that snap into the helmet, and then the speakers snap into the spacers. That would be a huge improvement for the SRL2 speakers. 

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  • Wayne johns
    Wayne johns

    Like everyone else here, I think the audio quality of the SRL unit is just absolutely shocking!!

    I purchased the Shoei Neotec 2 and paid the extra for the interested SENA SRL unit because the intercession looked so nice…. If only Sena could have put as much effort into the sound quality as they did the intercession design.

    Voice nav is quiet and unclear, music quality is really bad, almost zero bass at all which like others have said makes it a very thin sound and difficult to hear when on the road.

    Sena are aware they need to test these units while on a bike at speed and not just in a lab room with no residual noise right?

    I hate the unit, the sound quality is so poor and for the money spent on them here in the uk, it’s just shocking!!!

    The money to replace is so much, which you just wouldn’t expect.
    I should have listen to my fellow riders and went for the Cardo unit.

    Although we all give our comments and opinions here what I would like to see is for Sena themselves to respond on this feed to at least one of us, instead of just ignoring all of us!!

    Come on Sena time to get involved and to help all the riders that have parted with hundreds of pounds/dollars on your below par units…

    What are you going to do about it for us all?

    Waiting for Sena’s reply now…

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  • Thomas Remenar
    Thomas Remenar

    Can’t wait to hear from Sena tech on this and totally agree that this is a major disappointment and too high cost to let go.

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  • Peder
    Peder

    Would also love a comment from Sena but it seems they don't care at all about us, well they got our money so what do they care.

    Won't be a Sena product again for me that's for sure...

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  • Lillie Forbes
    Lillie Forbes

    WOW. I'd have to concur with the sentiments about a regrettable purchase. So disappointing. Fooled me once. I'll never purchase another Sena headset. 

    Signed,

    Sena SRL2 crap owner

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  • Eric Halleen
    Eric Halleen

    It’s time for a class action lawsuit. The fact that Sena won’t make this right is grounds for reparations.

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  • Jon Woodwards
    Jon Woodwards

    Equally disappointed with the sound quality. Some years ago I soldered a set of AKG's into my Schuberth and that was amazing. Unfortunately, I think the options here are:

    1. Adjust and try different location(s) for speakers
    2. Snip and solder a set of 16 ohm headphone speakers
    3. Snip and solder Harmon Kardon Sena upgrades
    4. Snip and solder JBL's (as used by Cardo)
    5. Chuck whole unit onto eBay and go elsewhere for comms with solid sound quality. 

    (Options 2-4 are obviously destructive both in terms of unit and warranty and not a recommendation (just in case).)

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