Patrick Moon

1. Community
2. Tips & Troubleshooting
3. 30k firmware update, device manager won't recognise unit

I have the same issue.  Mac OS and 30k and WIN 10 and Win 7.  Nothing works

1. Community
2. Tips & Troubleshooting
3. SMH5 firmware upgrade - Failed to recognize device. Cannot open USB

 I am also having the same problem.  I have used Mac OS Catilina (10.15.4) and Windows 10 with all updates.  I even have an old windows 7 laptop that won't do it either.  I have disabled the driver...