Thomas Barrie

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2. Tips & Troubleshooting
3. Need help with resetting 50s after botched firmware update

Still have heard nothing from the help desk.

1. Community
2. Tips & Troubleshooting
3. Need help with resetting 50s after botched firmware update

I received an inquiry from the help desk on this ticket 4 days ago and responded. I have heard nothing back on my response. Is it normal to wait many days between help desk interactions? Please let...

1. Community
2. Tips & Troubleshooting
3. Need help with resetting 50s after botched firmware update

Hello? :o)

1. Community
2. Tips & Troubleshooting
3. Need help with resetting 50s after botched firmware update

Anything on this? I Probably should have requested an RMA.. Thomas BarrieFriday at 15:18 Your request (749408) has been received and is being reviewed by our support staff.

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2. Tips & Troubleshooting
3. Need help with resetting 50s after botched firmware update

Your request (749408) has been received and is being reviewed by our support staff. You can also add a comment by replying to this email.

1. Community
2. Tips & Troubleshooting
3. Need help with resetting 50s after botched firmware update

THANK YOU ALEX! - Ticket submitted.... Tom    

1. Community
2. Tips & Troubleshooting
3. Need help with resetting 50s after botched firmware update

Thanks all - spent too many hours on this and tossed it.

1. Community
2. Tips & Troubleshooting
3. 50s Firmware version incorrect in Sena app

never mind - confusion over 50S-01 vs 50S-10 crazy naming convention and not written on unit. firmware history page could be written more clearly folks