
Smokey
- Attività totali 13
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Voti sull’attività di Smokey-
Still waiting on my replacement, Sena customer service leaves a lot to be desired, if they are being delayed then they should at least give customers a regular update.
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Well they offered to ship me a replacement main unit and clamp, the only caveat was that shipping to them of their defective part, was at my expense, I told them no, I will wait for the clamp to be...
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Been two weeks since my RMA was submitted and still nada
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In addition to my last, I also explained that unless they have reworked the clamp and made it stronger to eliminate the breakage, then sending a replacement unit will do nothing to rectify the prob...
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Well I resorted to taking the backing plate apart, the locking tab is broken inside, it is snapped (plastic which explains it) right across the part were the release pin pushes on the tab. Cheap cr...
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I will not be waiting two weeks, I have submitted an RMA but in the meantime I do not want to be without the unit as I listen to my IPod over the bluetooth, I resorted to a temporary fix of using c...
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I also highly recommended they look at making that piece out of aluminum, as they will just experience the same problems, either that or the spring is to strong and puts too much pressure on the lo...
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Good point, I tried both ways, pushing down and then pushing the release, and just pushing the release, I couldn't really see much difference but I can see your point for sure on the extra stress t...
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They are sending me a replacement, but told me the old one is not needed
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Gareth, make sure you let Sena know as well by opening up a ticket, there is no excuse for this on their part and I am sure they must have had some fail, that is if they even tested them to begin w...