Sena Marketing

1. Community
2. Tips & Troubleshooting
3. SMH5 not support on the mobile app

We have notified our website developers to remove the Sena Motorcycles App from the SMH5 product page as it has been added to it by mistake. Thanks.

1. Community
2. General Discussion
3. Sena 50S, new firmware 1.3.1.

Hi Raf. The release notes for the latest firmware for the 50S will be available soon. Thanks.

1. Community
2. Tips & Troubleshooting
3. Multi-devices controlled from one app?

Andy Miller Yes, the Sena device needs to be paired, powered on and actively connected to the phone in order to use the app. The app can be used to operate a connected Sena device remotely if it is...

1. Community
2. Tips & Troubleshooting
3. Multi-devices controlled from one app?

Hi Andy. Unfortunately, that is not possible as our apps can only be connected to 1 device at a time.

1. Community
2. Tips & Troubleshooting
3. Sena 10U Not going into Phone Pairing

Hi David Salyer. You can hold down the Minus (-) Button for 12 seconds on the remote control or directly on the headset itself to place the 10U into Mobile Phone Pairing mode.

1. Community
2. Tips & Troubleshooting
3. 20s connects to new iPhone 14 pro max music only

Akili Ramsess Please perform a Factory Reset on your 20S. If you need further assistance, you can visit https://www.sena.com/us-en/support/submit-ticket to submit a Help Desk ticket to contact them...

1. Community
2. General Discussion
3. Pairing a Sena PI with a Sena +mesh universal

To clarify, the Pi needs to be placed into Intercom Pairing mode in order to be paired to a +Mesh. In addition, the +Mesh is an adapter that converts a Bluetooth Intercom connection into a Mesh Int...

1. Community
2. Tips & Troubleshooting
3. BATTERY LEVEL MESSAGE

According to the User's Guide for the Outstar, here is how to check the battery level:

1. Community
2. General Discussion
3. Sena Impulse drop down sun visor

Hi Dennis. Unfortunately, we do not offer a different option for the sun visor in the Impulse. 

1. Community
2. Tips & Troubleshooting
3. Sena R1 EVO (Model SP69) and RC4 Compatible?

Hi Mark. The R1 EVO and the R2 EVO do not support the RC4 so we will have that firmware notice corrected. Thanks.