I am trying to download the driver for my SMH10R. The screen will come on to tell me to hold down the - for 5 seconds. I do this. It recognizes it, and then within 3 seconds it will disconnect and it will bring me back to the screen.


I have also downloaded the device manager and tried to download the driver that way. I reach the point where it tells me there is a new firmware available, would you like to down? I say yes, then the device disconnects again.


I was wondering if this is a malfunction with this device. If you could let me know how to fix this or how to get the driver it would be appreciated.


Thank you


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