FAQ

General

• Keywords and Phrases to use with Chat
• Which products support earbuds?
• Which products are compatible with the Sena Camera App?
• Which products are compatible with the Sena Utility App?
• Where can I download the Sena Device Manager?
• Where can I download the Sena Utility App?

See all 14 articles

Communication

• What is HD Intercom?
• What is the difference between Voice Prompts and Voice Commands?
• Which Bluetooth profiles are supported by Sena products?
• What is Mesh Intercom?
• Which headsets can use Mesh Intercom?
• What is Audio Multitasking?

See all 11 articles

Camera

• Can the Sena Camera App and the app for my headset be used at the same time?
• What if my camera keeps disconnecting from the Sena Camera App?
• Why can't I find the SSID for the camera on my phone?
• What do I do if I have forgotten my password or have entered the wrong password?
• Why can't I automatically connect the camera to the Sena Camera App?
• Which camera can use a smartphone app to preview the video?

See all 10 articles

General

Agents Only - OEM

• Factory Reset

50S

Q&A

• Is the 50S compatible with the clamp kit for the 30K, 20S or 20S EVO?
• How is Mesh Intercom 2.0 on the 50S different than Mesh Intercom 1.0?
• Is the clamp kit compatible with the 30K, 20S or 20S EVO?
• What is the difference between the 50S and the 50R?
• Can the 50S talk over the Mesh with the 30K, Momentum EVO and +Mesh?

Getting Started

• Powering On and Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Bluetooth Pairing System

• Phone Pairing
• GPS Pairing

Mobile Phone Usage/Music

• Making and Answering Calls
• Playing Music with Bluetooth Devices
• Music Sharing

Mesh Intercom

• Using the Mesh in Open Mesh
• Using Mesh in Group Mesh
• Joining an Existing Group Mesh

Bluetooth Intercom Pairing

• Intercom Pairing
• Two-Way Intercom
• Multi-Way Intercom

FM Radio

• FM Radio On/Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

Troubleshooting

• Factory Reset
• Fault Reset

50R

Q&A

• How is Mesh Intercom 2.0 on the 50R different than Mesh Intercom 1.0?
• What is the difference between the 50R and the 50S?
• Can the 50R talk over the Mesh with the 30K, Momentum EVO and +Mesh?

Getting Started

• Powering On and Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Bluetooth Pairing System

• GPS Pairing
• Phone Pairing

Mobile Phone Usage/Music

• Music Sharing
• Making and Answering Calls

Mesh Intercom

• Starting Mesh Intercom
• Using the Mesh in Open Mesh
• Using Mesh in Group Mesh
• Joining an Existing Group Mesh

Bluetooth Intercom Pairing

• Intercom Pairing
• Two-Way Intercom
• Multi-Way Intercom
• Group Intercom
• Mesh Intercom Conference with Bluetooth Intercom Participant

FM Radio

• FM Radio On/Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

Troubleshooting

• Fault Reset
• Factory Reset

LATITUDE SR

Q&A

• What is the difference between the Latitude SR and the Latitude SX?

Getting Started

• Powering On and Off
• Charging
• Checking the Battery
• Volume Adjustment

Bluetooth Pairing System

• Mobile Phone Pairing

Mobile Phone Usage/Music

• Making and Answering Calls
• Playing Music

Bluetooth Intercom Paring

• Intercom Pairing
• Two-Way Intercom
• Three-Way Intercom
• Four-way Intercom

FM Radio

• FM Radio On/Off
• Seek and Save Radio Station

Troubleshooting

• Fault Reset
• Factory Reset

LATITUDE SX

Q&A

• What is the difference between the Latitude SX and the Latitude SR?

Getting Started

• Powering On and Off
• Charging
• Checking the Battery
• Volume Adjustment

Bluetooth Pairing System

• Mobile Phone Pairing

Mobile Phone Usage/Music

• Making and Answering Calls
• Playing Music

Bluetooth Intercom Pairing

• Intercom Pairing
• Two-Way Intercom
• Three-Way Intercom
• Four-way Intercom

FM Radio

• FM Radio On/Off
• Seek and Save Radio Station

Troubleshooting

• Fault Reset
• Factory Reset

TUFFTALK M

Q&A

• What industries can the Tufftalk M be used for?
• Which hard hats are compatible with the Tufftalk M?
• What is the difference between the Tufftalk M and the Tufftalk or Tufftalk Lite?

Getting Started

• Button Operation
• Powering On and Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Bluetooth Pairing System

• Mobile Phone Pairing - Mobile Phone
• Intercom Pairing

Mobile Phone Usage/Music

• Mobile Phone Call Making and Answering
• Music Sharing

Mesh Intercom

• Starting Mesh Intercom
• Using the Mesh in Open Mesh
• Using the Mesh in Group Mesh

Bluetooth Intercom Pairing

• Group Intercom
• Two-Way Intercom
• Multi-Way Intercom

FM Radio

• FM Radio On/Off
• Seek and Save
• Scan and Save

Troubleshooting

• Fault Reset
• Factory Reset

R1 EVO

Q&A

• Can you hear the ambient audio around you while using the R1 EVO?
• Does the R1 EVO include MIPS?
• Is there a size chart for the R1 EVO?
• Can a rider with the R1 EVO talk to another rider with the R1?
• What is the difference between the R1 EVO and the R1?

Getting Started

• Powering On and Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Bluetooth Pairing System

• Phone Pairing
• Making and Answering Calls

Mesh Intercom

• Starting Mesh Intercom
• Mic Enable/Disable (Default: Enable)
• Channel Setting

FM Radio

• FM Radio On/Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

LED Taillight

• Using the Voice Command
• Using the SENA Button
• Using the Sena Cycling App

Troubleshooting

• Fault Reset
• Factory Reset

ECONO

Q&A

• Is there a built-in sun visor on the Econo?
• Does the Econo support custom earbuds?

GETTING STARTED

• Powering On and Off
• Charging
• Checking the Battery Level
• Volume Adjustment

USING MOBILE PHONE AND MUSIC

• Making and Answering Calls
• Playing Music

BLUETOOTH INTERCOM

• Intercom Pairing
• Two-Way Intercom

FM RADIO

• FM Radio On/Off

TROUBLESHOOTING

• Fault Reset
• Factory Reset

MOMENTUM

Getting Started

• Powering On/Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Bluetooth Pairing

• Mobile Phone Pairing
• GPS Pairing
• Remote Control Pairing

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Two-Way Intercom
• Multi-Way Intercom

FM Radio

• FM Radio On/Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

Troubleshooting

• Fault Reset
• Factory Reset

MOMENTUM LITE

Getting Started

• Powering On/Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Bluetooth Pairing

• Mobile Phone Pairing
• Pairing with Remote Control

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music with Bluetooth Devices
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Two-Way Intercom
• Multi-Way Intercom

FM Radio

• FM Radio On/Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

Troubleshooting

• Fault Reset
• Factory Reset

MOMENTUM PRO

Getting Started

• Powering On/Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Camera Operation

• Camera On or Off
• Video Recording
• Format SD Card
• Video Mode

Bluetooth Pairing

• Mobile Phone Pairing
• GPS Pairing

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Two-Way Intercom
• Multi-Way Intercom

FM Radio

• FM Radio On/Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

Troubleshooting

• Fault Reset
• Factory Reset

MOMENTUM INC

Getting Started

• Powering On/Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Bluetooth Pairing

• Mobile Phone Pairing
• GPS Pairing
• Remote Control Pairing

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Two-Way Intercom
• Group Intercom

FM Radio

• FM Radio On/Off
• Scan and Save Radio Stations
• Seek and Save Radio Stations

Troubleshooting

• Fault Reset
• Factory Reset

MOMENTUM INC PRO

Getting Started

• Powering On/Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Camera

• Camera On or Off
• Video Recording
• Format SD Card
• Video Mode

Bluetooth Pairing

• Mobile Phone Pairing
• GPS Pairing
• Pairing with the Remote Control

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Two-Way Intercom
• Group Intercom

FM Radio

• FM Radio On/Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

Troubleshooting

• Fault Reset
• Factory Reset

MOMENTUM EVO

Q&A

• Is there a size chart for the Momentum EVO?
• Does the Momentum EVO support custom earbuds?
• What Is The difference between the Momentum series of helmets?

GETTING STARTED

• Powering On/Off
• Charging
• Checking the Battery Level
• Volume Adjustment

BLUETOOTH PAIRING

• Mobile Phone Pairing
• GPS Pairing
• Remote Control Pairing

USING MOBILE PHONE AND MUSIC

• Making and Answering Calls
• Playing Music with Bluetooth Devices
• Music Sharing

MESH INTERCOM

• Mesh Intercom On/Off
• Mesh Intercom Public Mode
• Mesh Intercom Private Mode

BLUETOOTH INTERCOM

• Intercom Pairing
• Two-Way Intercom
• Multi-way Intercom

FM RADIO

• FM Radio On/Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

TROUBLESHOOTING

• Fault Reset
• Factory Reset

SAVAGE

Getting Started

• Powering On and Off
• Charging
• Checking the Battery Level
• Volume Adjustment
• Package Contents

Bluetooth Pairing

• Mobile Phone Pairing
• GPS Pairing
• Remote Control Pairing
• Savage - Deleting All Bluetooth Pairing Information

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Two-Way Intercom
• Three-Way Intercom

FM Radio

• FM Radio On/Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

Troubleshooting

• Fault Reset
• Factory Reset

CAVALRY

Getting Started

• Powering On and Off
• Charging
• Checking the Bluetooth Module’s Battery Level
• Volume Adjustment

Bluetooth Pairing

• Mobile Phone Pairing
• GPS Pairing
• Remote Control Pairing

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Two-Way Intercom
• Three-Way Intercom Conference
• Group Intercom

FM Radio

• FM Radio On/Off
• Scan and Save Radio Stations
• Seek and Save Radio Stations

Troubleshooting

• Factory Reset
• Fault Reset

CALVARY LITE

Getting Started

• Volume Adjustment
• Checking the Battery
• Charging
• Powering On and Off

Using Mobile Phone and Music

• Playing Music
• Music Sharing

Bluetooth Pairing

• Mobile Phone Pairing
• GPS Pairing
• Remote Control Pairing

Bluetooth Intercom

• Intercom Pairing
• Two-Way Intercom

FM Radio

• FM Radio On/Off
• Scan and Save Radio Station
• Seek and Save Radio Stations

Troubleshooting

• Factory Reset
• Fault Reset

R1

Getting Started

• Powering On and Off
• Charging
• Checking the Battery
• Volume Adjustment

Bluetooth Pairing

• Pairing Mobile Phone
• Second Mobile Phone Pairing
• Remote Control Pairing

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Two-Way Intercom
• Three-Way Intercom
• Group Intercom

FM Radio

• FM Radio On/Off
• Seek and Save FM Radio Stations
• Scan and Save Radio Stations
• Draft - FM Station Guide
• Draft - RDS AF Setting
• Draft - Region Selection FM Radio

See all 8 articles

Troubleshooting

• Fault Reset
• Factory Reset

X1

Getting Started

• Powering On and Off
• Charging
• Checking the Battery

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music
• Music Sharing

Bluetooth Pairing

• Pairing Mobile Phone
• Second Mobile Phone Pairing
• Remote Control Pairing

Bluetooth Intercom

• Universal Intercom
• Group Intercom
• Three-Way Conference Phone Call with Intercom Users
• Two-Way Intercom
• Intercom Pairing

FM Radio

• FM Radio On/Off
• Scan and Save Radio Stations
• Seek and Save Radio Stations

Troubleshooting

• Fault Reset
• Factory Reset

30K

Q&A

• What is the difference between the 30K and the 20S EVO?
• Can the Sena 30K use Audio Multitasking with the Sena FreeWire or the Harley-Davidson WHIM?
• What is the difference between the Sena 30K and the Harley-Davidson Boom! Audio 30K?
• Can the 30K be installed on a 20S / 20S EVO clamp kit?

Getting Started

• Package Contents
• Powering On and Off
• Charging
• Checking the Battery
• Volume Adjustment

Bluetooth Pairing

• Pairing Mobile Phone
• GPS Pairing
• Remote Control Pairing

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music
• Music Sharing

Mesh Intercom

• Using Mesh Intercom in Public Mode
• Using Mesh Intercom in Private Mode
• Using Mesh Intercom in Guest Mode

Bluetooth Intercom Pairing

• Intercom Pairing
• Two Way Intercom
• Three-Way Intercom
• Four-Way Intercom

FM Radio

• FM Radio On/Off
• Seek and Save Radio Station
• Scan and Save Radio Station

Troubleshooting

• Fault Reset
• Factory Reset

20S EVO

Q&A

• Can the 20S EVO use Audio Multitasking when connected to four or more headsets?
• What is the difference between the 20S EVO and the 20S?
• Can the 20S EVO and the 20S be paired together?
• Does the 20S EVO use the same microphone as the 30K?

Getting Started

• Powering On and Off
• Charging
• Checking the Battery
• Volume Adjustment

Bluetooth Pairing

• Pairing Mobile Phone
• GPS Pairing
• Remote Control Pairing

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Two-way Intercom
• Three-way Intercom
• Multi-way Intercom

FM Radio

• FM Radio On / Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

Troubleshooting

• Factory Reset
• Fault Reset

20S

Getting Started

• Powering On and Off
• Charging
• Checking the Battery
• Volume Adjustment

Bluetooth Pairing

• Pairing Mobile Phone
• GPS Pairing
• Remote Control Pairing

Using Moble Phone and Music

• Mobile Phone Call Making and Answering
• Playing Music
• Sharing Music

Bluetooth Intercom

• Intercom Pairing
• Two-Way Intercom
• Three-Way Intercom
• Multi-Way Intercom

FM Radio

• FM Radio On / Off
• Scan and Save Radio Stations
• Seek and Save Radio Stations

Troubleshooting

• Factory Reset
• Fault Reset

SRL2

Q&A

• Does the SRL2 support custom earbuds?
• Which motorcycle helmet is compatible with the SRL2?
• What is the difference between the SRL2 and the SRL?

Getting Started

• Powering On and Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Bluetooth Pairing

• Mobile Phone Pairing
• GPS Pairing
• Remote Control Pairing

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music
• Music Sharing

FM Radio

• FM Radio On/Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

Bluetooth Intercom

• Intercom Pairing
• Two-way Intercom
• Multi-way Intercom
• Eight-Way Intercom

Troubleshooting

• Factory Reset
• Fault Reset

SRL

Q&A

• Does the SRL support custom earbuds?
• What is the difference between the SRL and the SRL2?
• Which motorcycle helmet is compatible with the SRL?

Getting Started

• Powering On and Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Bluetooth Pairing

• Mobile Phone Pairing
• GPS Pairing
• Remote Control Pairing
• Delete all Bluetooth Pairing
• Universal Intercom Pairing

Using Moble Phone and Music

• Mobile Phone Call Making and Answering
• Playing Music with Bluetooth Devices
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Two-way Intercom
• Multi-way Intercom
• Four-way Universal Intercom

FM Radio

• FM Radio On / Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

Troubleshooting

• Fault Reset
• Factory Reset

10C

Getting Started

• Helmet Installation
• Using the Glued Surface Mounting Plate
• Power On/Off
• Checking the Battery Level
• Installing the Speakers
• Volume Adjustment

See all 13 articles

Bluetooth Pairing

• Pairing Mobile Phone
• GPS Pairing
• Remote Control

Using Mobile Phone and Music

• Making and Answering Calls
• Music Sharing

Bluetooth Intercom

• Two-way Intercom
• Three-way Intercom
• Group Intercom

FM Radio

• FM Radio On/Off
• Scan and Save Radio Station
• Seek and Save Radio Station

Troubleshooting

• Fault Reset
• Factory Reset

10C PRO

Getting Started

• Powering On and Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Camera Operation

• Camera On or Off
• Camera Modes
• Video Recording
• Video Modes

Bluetooth Pairing

• Mobile Phone Pairing
• GPS Pairing
• Remote Control Pairing

Using Mobile Phone and Music

• Making and Answering Calls
• Playing Music
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Two-way Intercom
• Multi-Way Intercom
• Group Intercom

FM Radio

• FM Radio On/Off
• Seek and Save Radio Station
• Scan and Save Radio Station

Troubleshooting

• Fault Reset
• Factory Reset

10C EVO

Q&A

• Does The 10C EVO Support Custom Earbuds?
• What is the difference between the 10C EVO, 10C Pro and the 10C?
• What type of microSD card is compatible with the 10C EVO for updating the firmware?

Getting Started

• Powering On and Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Camera Operation

• Camera On or Off
• Camera Modes
• Video Recording
• Video Mode
• Format SD Card

Bluetooth Pairing

• Mobile Phone Pairing
• GPS Pairing
• Remote Control Pairing

Using Mobile Phone and Music

• Making and Answering Calls
• Play Music
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Two-way Intercom
• Multi-Way Intercom

FM Radio

• FM Radio On/Off
• Seek and Save Stations
• Scan and Save Stations

Troubleshooting

• Fault Reset
• Factory Reset

10S

Getting Started

• Powering On and Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Bluetooth Pairing

• Pairing a Mobile Phone
• GPS Pairing
• Remote Control Pairing

Using Mobile Phone and Music

• Answering and Making Calls
• Music via Bluetooth
• Music via Audio Cable
• Video - Music Sharing

Bluetooth Intercom

• Two Way Intercom Pairing
• Three-way Intercom
• Group Intercom

FM Radio

• FM Radio On and Off
• Seek and Save Radio Stations
• Scan and Save Radio Stations

Troubleshooting

• Fault Reset
• Factory Reset

10R

Getting Started

• Powering On and Off
• Charging
• Checking the Battery Level
• Volume Adjustment

Bluetooth Pairing

• Mobile Phone Pairing
• GPS Pairing
• Remote Control

Using Mobile Phone and Music

• Making and Answering Call
• Playing Music
• Music Sharing

Bluetooth Intercom

• Intercom Pairing
• Three-way Intercom
• Four-way Intercom

FM Radio

• FM Radio On and Off
• Seek and Save FM Radio Stations
• Scan and Save FM Radio Stations

Troubleshooting

• Fault Reset
• Factory Reset