S20 "FM RADIO" voice command does NOT shut off the radio.

Tommy Demis

January 12, 2017 01:07

The problem is the voice command "FM RADIO" does NOT shut off the radio.

I get the "beep beep" like it heard me to tell it to turn the radio off, but I do not get the confirmation "RADIO OFF", and so even though the headset is NOT playing music, the radio is still on.

Once I get into this loop, I cannot turn the radio on nor off, even thought I still get the beeps (including when I hold the phone button down for two seconds).

I have to turn the unit off to reset it, and then it is ok, UNTIL I say "FM RADIO" to turn OFF the radio.

BTW, If I turn the radio on with the voice command or the phone button, it turns on, and as long as I turn it off with the phone button it works GREAT!

But, if I say "FM RADIO" I get "beep beep" and silence (and the radio station when I try to make a phone call).

PS. I have gone back to v1.7.1 as BOTH versions of the firmware (v1.6.3) have the same problem.

 

 

 

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  Jesse Thering

  April 15, 2017 07:42

  I'm having the same issue.  I sent them an e-mail, did you get any replies?

  1
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  Tommy Demis

  April 15, 2017 15:28

  I got back a politely worded "ya ya ya" kinda thing, just short of an EYE ROLL.

  Very disappointed with the Tech peoples responses.  I did trouble shooting of their devise for quite a while and sent numerous emails giving them hints as to what my issues where with their latest software upgrade.

  As of yet, I have not gotten any additional responses.

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  Michele

  May 18, 2018 08:38

  I open the same request

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  Tommy Demis

  May 18, 2018 11:34

  UPDATE:

  I downloaded and installed the latest version of the FIRMWARE 1.7.7

  and I am pleased to say, that the FM RADIO voice command issue is

  RESOLVED. 

  So if you are having this issue, update your device with the newest version 1.7.7 of the Firmware.

  ENJOY!

  TD

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