I have a Sena 10S listed as devices under the 'My Phone" Paired Devices" Bluetooth page on my Samsung 5S however when I hold down the phone button on the Sena 10S and hit the Sena 1oSv1.3.1 under my phones "paired Devices" listing I then hit scan and the faint word connecting appears under the Sena 10S v1.3.1 but a pop up window says can not connect. Why is this happening and how do I fix it?