Freewire/20S/Infotainment-CB - Is it working for you?

Tim Snyder

March 23, 2017 20:32

I have a phone paired to the Infotainment system and the Freewire paired with the 20S as Phone 1. The Freewire is plugged into the Harley rider jack. I can hear the Infotainment - Radios, Nav, CB etc. The audio from the Freewire does not go through to the Infotainment. When I key the CB (PTT), others can hear the carrier, but no voice goes through. Similarly, the audio does not go to the phone. 

Has anyone been successful in transmitting on the CB using the Freewire?

Sena support doesn't have a clue what is wrong or how to fix the problem. Sena replaced the first Freewire unit, but the swap didn't fix the problem. I've plugged the Freewire into both the rider and passenger jacks and neither one works. Both jacks work when using a regular wired headset. I've done firmware upgrades of the 20S, the Freewire, and the Infotainment. I've done factory resets of both Sena units. I've done everything Sena asked me to try, but nothing has worked. I'm beginning to think the unit isn't designed to pass the voice through. 

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  Tim Snyder

  March 24, 2017 18:54

  So I found the source of the problem and the mic-to-Freewire-to-CB is now working.

  He's what I found was the problem. I have 2 headsets in the helmet - the Sena Headset and a standard, wired headset. I removed the speakers of the wired headset. I connected the speaker wires to a mini-plug, which I plugged into the audio input jack of the 20S. When I removed the plug from the jack and recycled the 20S. The microphone then started working with the Freewire.

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  Michael Nicholas

  July 30, 2017 23:25

  Tim, is your 20S still transmitting with your Freewire?  I have the same problem that you did.  I also got a replacement from Sena via warranty, but still cannot transmit.  I've done all of the same troubleshooting steps that you mention in your other posts.

  I don't have dual headsets in my helmet, just the Sena headset. In the setup that you mentioned that works, do you have any headset speakers connected to the base unit of the 20S, or only something plugged into the audio input jack?

  Thanks,

  Nick

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  Tim Snyder

  August 01, 2017 15:44

  Nick,

  We haven't used the CB in awhile, but I believe it still works. I took out the CB headset once we got the Freewire working. There are only the Sena speakers in the helmet. I don't have any extra speakers or ear buds or other audio input plugged into the base of the Sena.

  I suggest you do a hardware reset and a factory reset of both the Freewire and 20S, then re-pair. Note that Sena says to do a factory reset of both units if you update the software on either unit. 

  Be sure the cable that goes from the Harley to the FW plugs into the FW completely. It fits tightly.

  HTH

  Tim

   

   

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