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Brand New 10R mic issues

Hi there

 

Brand new 10R out of the box and I'm having issues with the microphone.

 

If I wake up my phone and use google voice to do dial it hears my voice no problems and dials the perosn, but then after the phone connects no-one can hear my voice.

 

Same thing for when someone calls me.  As soon as i answer no-one can hear my voice.

I've tried on my Galaxy S7 and my partners Sony Xperia and the same problem.

My phone has no problem working with my Interphone F5

Things I;ve tried

Factory reset

Firmware upgrade

Phone Software upgrade & also reset.

 

So I have a brand new unit that I can control my phone with, but cannot make or receive phone calls.

 

 

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