Need help with resetting 50s after botched firmware update

Comments

8 comments

  • Official comment
    Alex - Sena Support
    Alex - Sena Support

    Hi Thomas Barrie

    If you still have the device, I recommend retrieving it and submitting a ticket regardless of whether you have a receipt or not. We will investigate the matter further.

    Please tag me here and include your ticket number if you decide to follow through with this.

  • Thomas Barrie
    Thomas Barrie

    Thanks all - spent too many hours on this and tossed it.

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  • Thomas Barrie
    Thomas Barrie

    THANK YOU ALEX! - Ticket submitted....

    Tom

     

     

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  • Thomas Barrie
    Thomas Barrie

    Your request (749408) has been received and is being reviewed by our support staff.

    You can also add a comment by replying to this email.

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  • Thomas Barrie
    Thomas Barrie

    Anything on this? I Probably should have requested an RMA..

    Thomas Barrie

    Your request (749408) has been received and is being reviewed by our support staff.

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  • Thomas Barrie
    Thomas Barrie

    Hello? :o)

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  • Thomas Barrie
    Thomas Barrie

    I received an inquiry from the help desk on this ticket 4 days ago and responded. I have heard nothing back on my response. Is it normal to wait many days between help desk interactions? Please let me know if 749408 is still being worked on. Thanks

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  • Thomas Barrie
    Thomas Barrie

    Still have heard nothing from the help desk.

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