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Anyone have a 'not working' SMH10

Ken Gillett

December 02, 2013 15:15

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I recently had an unfortunate experience on the bike while the SMH10 was attached to my helmet. Basically I fell off and the SMH10 is now badly scuffed on the glossy/shiny front part of the case and also the large rotating volume button. However, it still works perfectly so I don't want to just throw it away so I asked Sena if they could supply another outer case that I would then fit. I received the totally unhelpful reply that they don't sell the case separately. Well they manufacture the damn things so would it have been so hard for them to simply take an empty one and sell it to me?

Anyway, I was wondering if someone has an undamaged SMH10 that has ceased to function and which they could let me have or buy so I can replace the damaged parts of mine. Anyone?

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9 comments

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  Pablo Motta December 02, 2013 18:33

  Hi Ken,

  This part is not in our sales inventory which is why it is not for sale. I send you a PM to see if we can work this out.

  Dean

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  Ken Gillett December 11, 2013 15:10

  I have to commend Sena on their support. They have indeed been able to supply a replacement shell and large button, so my SMH10 is now looking like new again.

  The supply of parts like this doesn't jeopardise the sales of new units. I would not have bought a complete new replacement since it still worked, but now, I am certainly going to buy the new 20S as now I know that not only do Sena make good products, but their support is excellent. So by supplying those replacement parts, Sena have secured another sale rather than lost one. It's a pity more manufacturers don't see it that way.

  Well done Sena. Thank you again.

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  Wa4zaz September 05, 2014 18:05

  I also recently had an incident while riding and damaged the case on my Sena SMH10 unit resulting in a broken compression latch being broken-off the case. I am need of a replacement case and a replacement battery.

  Please advise?

  Wallace.

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  Ken Gillett September 05, 2014 18:42

  Sena (USA) sold me a replacement shell. Can you PM Dean?

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  Im May 05, 2015 02:25

  i need a replacement shell.... anybody? i will take a scratched or scuffed one since mine falls off enough that is will look ratty anyway..    still got you old one ken?

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  Wa4zaz May 05, 2015 12:00

  IM, Sena was kind enough to replace my entire SMH-10 with a new one. I took a fall and damaged the case on my Sena SMH10 unit resulting in a broken compression latch being broken-off the case. Regards, Wally

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  Riz Khan November 17, 2019 11:05

  Could I also please get a replacement shell for my SMH-10, the bottom part which keeps the unit in place has snapped off.

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  Im November 25, 2019 15:15

  i could use a shell also. the bottom clip broke off. 

   

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  Riz Khan November 25, 2019 20:01

  Hope you have better luck then I did... :(