Ruggedized Version or Perhaps Just Better Construction??
I purchased an SPH-10 headset about two months back as well as a SM-10 to pair a two-way with the headset. The pair was intended for outdoor sports. The technical functionality of both units has been near-perfect. They pair well, communicate well using multi-point paring, and function as advertised.
However, after a weekend of skiing using the SPH-10 I was more than a little disappointed to find the headband had cracked just in front of the right ear-pad! As I mentioned, the unit is just over two-months old and it has already failed. I'm not sure how Sena can market products for "Outdoor and Powersports" when the construction seems to be so fragile? In the even the SPH-10 broke to the extent it failed completely (which, fortunately mine did not), this could present a real challenge to someone using the system to communicate to the other members of a group where doing so could mean the difference between a "good trip" or bad (think hand gliding, rock climbing, snowmobiling, etc.).
There seems to have been substantial thought, research and development invested in the capability and funcationality of these systems but, little in the way of quality or durability in the materials that hold them together - and mine does not seem to be an isolated incident (there are a number of similar posts on Amazon Reviews and other internet sites).
C'mon guys - you make a GREAT product. Now, make it well enough to last beyond the first few months. Your customers at least deserve that.
-
I totally agree with you regarding the unit being so fragile. Fortunately SENA has a great warranty policy. My last unit was repaired without a question a few months back. Unfortunately it has been broken again. It would be great in my opinion if I could just purchase the headband and replace it myself. I don't mind sending it in for repairs it just that I have to do without this model while it is being repaired. I own 4 set in different models for different riding applications and different helmets. It is a fantastic product!
Possibly something as simple as a small spring wire molded into the headband could resolve the problem. I plan to modify mine after this repair to prevent breaking again. I did see several post where they are using electrical tape to help support the headband. There has to be a better answer than electrical tape! Again, C'mon guys let's find a good fix for a GREAT product.
0
Please sign in to leave a comment.
Comments
1 comment