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Brand-new SMH10R not charging at all

Hello, 

I've just purchased SMH10R online and I've been trying to charge it up with 3rd party USB charger it connects to the wall.  It's not working at all.  I tried directly connecting to my PC and Macbook, then both were the same result.  Basically it doesn't do anything when the device is turned off.  Immediately after it's connected, Red LED turned on for a second, then Blue flashes twice.  It makes sense because it's low battery.  Then, it does nothing after.  

When the device is turned on the device says "Hello", then LED turns red and the device's blue light start flashing.  It continues about 2 min or so, then without saying "Good-bye", the device automatically turns off.  

Is this broken??? 

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