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DO SOMETHING ABOUT MAC SUPPORT

Gaz Edmunds

August 28, 2015 23:54

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This is getting ridiculous. Have a two month old, state of the art Mac Pro running OSX 10.10.5 and just got my Sena 10c from Amazon. Unboxed it, installed it on my helmet, took some test footage, and then went to my computer to check it to see if I have the mounting right. Nope, nothing showing up on my desktop at all. Maybe it needs a firmware update?

Registered and downloaded the Sena Bluetooth Manager with it's horribly translated English, but I can't even get my device recognized with it connected to the 10c. In case it was my USB cable (which works with other devices, but you never know), I used the one included with the 10c, and same result. Press the next button after powering down the 10c, connecting it, and then powering it back up to put into pairing mode, it just sits there spinning. Won't quit, can't stop it unless I do a force stop.

The stance of "we recommend using Windows" is NOT an excuse. It's 2015 now, not 2005, and we live in a world where Mac computers are commonplace in the home, not a tiny minority. 

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7 comments

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  Jack Bunce August 29, 2015 00:09

  Mine works with my mid 2007 iMac running 10.10.5, not smoothly but it does work.

  Its not clear from your post but to get it recognized you DO NOT turn it on, instead once your have connected it and started the SBM you merely press and hold the PHONE button for 5 seconds and then follow the instructions. Usually, the first time through this the SBM will crash. When the crash report comes up click on RESTART and then SBM will operate normally and recognize the device.

  To transfer the photos or movies to your computer you don't do it from the device. Take the card out and use a card reader to get the files. Be prepared for the picture file dates to be incorrect, i.e., way in the past. If you have chosen to write the date captions they will be correct but the file dates will still be wrong.

   

   

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  Gaz Edmunds August 29, 2015 00:21

  Heya Jack

  I've actually attempted both. Since the SBM doesn't mention turning on the device, I just left it off and did as you suggested. All I get is a spinning wheel "On recognizing device" that goes on indefinitely. Wondering if having the unit powered on would help, tried it that way too - "Failed to open USB" error.

  I did pop the SD card, found a reader from a friend, and tried that and sure enough, that got me access to them. But really - for a supposedly cutting edge product, this is all pretty shabby.

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  Jack Bunce August 29, 2015 00:31

  Gaz,

  I agree... their software is flakey. But, 1.0.2 does fix the video tagging so it works now..

  I was wrong about the date captions being correct they are wrong, too. Guess I spent too much time today reassembling my R1100S.

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  Rudnei Arone Junior April 21, 2016 03:31

   

  I'm really disappointed with this error. I tried everything for my Mac

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  beans April 21, 2016 21:54

  I have a Macbook with Yosemite and I don't have this issue.

  When you get to the device recognition part of the screen (see the screenshot),

  1.  you need to have a 32Gb or lower SD card in the 10C,

  2. power off the 10C,

  3.and connect it in your USB port.

  4. press and hold the "phone" button on the 10c for 5 seconds. do not power on the 10C

  5. and then hit the NEXT button.

  If you do not follow this sequence correctly it will not work.

   

  
  
  
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  Gaz Edmunds April 22, 2016 23:41

  Honestly, I just gave up. Was never able to have my Mac or Macbook recognize the 10c. So got a PC, and it went easy as pie.

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  Gaz Edmunds April 22, 2016 23:42

  And djj, I followed that exact sequence, as outlined in Sena's own directions, with absolutely no luck whatsoever. (And seems others have had the same issue.) Seems very much hit or miss.