Device Manager Cannot Connect to Server

Comments

12 comments

  • Sena
    Sena

    Unplug the 10C from your computer and power it on. Remove the main unit of the 10C from the clamp kit if it is attached. Reset the 10C by pushing the Pin-hole Reset Button at the back of the headset's main unit. Insert a paper clip into the reset pinhole and press the reset button for a second with light pressure. It will automatically power off after pushing down on the reset button. Connect the 10C back to your computer with the USB cable and follow the instructions to have the 10C recognized by the Sena Device Manager.

    -1
  • tony drake
    tony drake

     i tried that and it still wont connect to server

    0
  • Ahmed
    Ahmed

    Hi Sena ! I have the same problem for my 30K ! the device manager on my laptop detect my sena but once I go to the firmware update it said : cannot connect to the server ! PLEASE can you put a link to download the update file for my sena 30K ? i'm on the v1.0.1 and i want to put the 1.0.3 ! please make the life easier... can you put the link to download the file directly ?? then we can use the 2nd option : browse the file !! Thank you

    0
  • Neil Roy
    Neil Roy

    I have exactly same prob with 20s have been trying for hours... can not connect to server.. and can not find the direct link for the file download.

    1
  • tony drake
    tony drake

    I had to contact SENA and they sent me a direct link and it worked for me. I was having the same problem as you until I contacted them

    0
  • tony drake
    tony drake

    1. First go to https://www.sena.com/category/firmware/firmware-20s/
    2. Then select the latest firmware update
    3. Select the language and then you will either get a pop up to download or it will download on your download folder
    4. Once is downloaded, open the Sena Device Manager, go through all the steps
    5. When you are in the Firmware Upgrade, click on browse, locate the 20S firmware update file, select and click ok
    6. Then Click on Update and it will begin the process to update your unit
    7. Then follow the prompts that the Device Manager provides to update your Sena Unit

    Those are the steps that you need to follow in order to manually acquire the firmware

    0
  • Ulric Conner
    Ulric Conner

    Tony You are the best and thank you man! this has helped immensely!!!

    0
  • Ulric Conner
    Ulric Conner

    Actually I have a really dumb question. Can I just use Update 1.7.7 if the last update I had was 1.1 or do I have to install each and every update since I first got it?

     

    0
  • tony drake
    tony drake

    Just the latest version is all you need to download

    0
  • Ritesh Singh
    Ritesh Singh

    Tony, the link you suggested is off the grid now. Can you please send the .img file for the version 2 on my email..... singhritesh@hotmail.com 

    I will highly appreciate it man.

    0
  • Regulate
    Regulate

    I have the same error with my 10R so I can't download the new firmware.

    0
  • tony drake
    tony drake

    Sorry, I don’t have that Img file. The only thing I could Suggest is to contact Sena and let them know your problem and they will send you the link via email. That’s what I had to do and it worked for me

    0

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