A simple suggestion: Improve the Quality & Durability of Products!

Comments

3 comments

  • Armstrong Crane
    Armstrong Crane

    100% agree.  I had the same experience with 4 that we purchased.  Got tired really fast of the warranty and gave up after replacing a couple.

    Amazing how Sena doesn't respond with rectifying this and just continue to sell off the remaining stock.

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  • Esteban
    Esteban

    Agreed, I purchased a NIB unit on Nov 3rd. have yet to use it, defective out of the box, returned and waiting for replacement, turns out they have a first come service, so now it's the 27 and all the other defective units have been dispatched so now it's my turn......really disappointed...

     

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  • Armstrong Crane
    Armstrong Crane

    Here's the response I got from the Help Desk.

     

    Our developers are already notified about this case, however, we haven`t received any feedback from them about it. 

    We can`t guarantee if they are planning to improve the physical structure of the SPH10 or develop a new version out of it. 

    But if ever they have plans, they will eventually notify everyone on our website. 
    Doesn't seem to be much of a Help.  We even purchased the Tuff Talk and a Sena Expand trying to figure what might actually work.  The Expand is a little better but I resort to only myself using it and being extra careful putting it on as I know it will break eventually too.
    Maybe the developers need a wake-up call.  They are sleeping on their feedback.

     

     

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