Problem with 20S switching off in intercom mode

Brent Davis

March 18, 2015 17:22

My friend and I both have Sena 20Ss bought as a dual pack and mine keeps switching off when they are connected by intercom.  We are having a conversation and then mine goes dead.  The unit has no lights on and does not respond to any buttons.  It always takes 3 attempts to switch it back on.

I have two helmets each with a mount and I have tried it with both mounts and it makes no difference.  I have tried a fault reset (twice) and have restored it to factory settings, all to no avail.  It is on the latest F/W version 1.3.

We tried leaving the two units intercom connected off the helmets for several hours and they both stayed switched on and connected, but as soon as they are on the helmets and we have a conversation, mine switches off within 5 minutes.

I am thinking of returning them under warranty unless a fix can be provided.

4

• 

  S U Vobis

  April 09, 2015 20:32

  I have the same Problem One of the Moduls from the Dual Kit failed every 15 up to 30 min.

  0
• 

  Charles Vollherbst

  April 13, 2015 14:38

  I have this issue as well. The first se switched off after 15 minutes, brought it back to the dealer and got two more modules. Same issue. We took the 2 "good" modules from the 2 sets and they worked better but still disconnected after 30-45 minutes, sometimes sooner. The clarity of the headsets are much better than the Nolans that I had previously, but this issue needs to be fixed. I haven't paired it with my GPS or phone because I want the intercom to work first!

  0
• 

  Karandip Singh Sandhu

  October 18, 2015 15:59

  I bought my Sena 20S-01D from Amazon as I had heard great reviews. One of the units keeps switching off and is extremely frustrating. From various forums it appears that this is a manufacturing defect and is being experienced by almost all who have bought one. I live in India and the unit was carried from the US by a friend. I have no way i can avail guarantee or replacement because there is no outlet here in India for Sena devices. 460$ is alot of money down the drain, if one isnt able to get any help??? Would appreciate if anyone can advise me how to take this issue forward???

  0
• 

  S U Vobis

  October 18, 2015 16:35

  I find a Solution for me Sicne i had cannel the Bluetooth connection from the Module to my Smartphone. We have no longer Trubel with the Moduls.

  0

Please sign in to leave a comment.