Audio Multi-Tasking in Group Intercom or Multi-Way Intercom doesn't work
It seems that the Audio Multi-Tasking function does not work when you have more then two units connected together? When I am hooked directly to another unit, the audio multi-tasking works perfectly. Stereo music dims down with either an incoming or outgoing intercom voice. If we add a third unit to the multi-way intercom or go to group intercom, when the person listening to music speaks, the other two can't hear him at all for several seconds. When the other two units finally can hear the music listeners unit, the music just dropped completely for that person.
We don't have GPS at all and the first two units are paired to an Iphone 4 and an Iphone 5. The third unit (the music listener) is paired to an Ipad 2. Are we doing something wrong or is this a priority issue or is this just the way it is?
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Correction - Unit 3 is an Ipad air.
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Bill, we experienced this very same thing last weekend with three of us traveling together. 2 people in intercom and the XM radio would fade in and out in lulls of our conversation. Added a third intercom and the music instantly went away. It would not return until any one of the three terminated his intercom. Then, audio tasking came back instantly. With time on our hands as we rode, we tested this with each of us being included in the group as the 3rd intercom friend; and being terminated as the 3rd friend. Every time, when a 3rd person was included, the Audio Multi-Tasking quit Every time. This is a repeatable issue that needs to be fixed.
Our setups (all identical): The Garmin Zumo 665's were connected to the Sena as GPS (not as phones). The XM radio came from the Garmin Zumos. We did not employ Internet groups but instead connected one-to-another individually. It didn't matter which was the center of the three in the string; same results.
I'm going to submit an official issue to Sena and will report back when they respond.
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I submitted a technical request with Sena. So far, they've responded three times . . . two of which where they were confusing the symptoms that I stated. Their latest advise was to do a factory restore. Of course, all three of us have done that.
I asked that they get three units and set them up to test at their lab and let me know if they experience the same symptoms. I think they will. The issue is totally solid here. "2 people in intercom, Audio Multitasking works great. Add one person and Audio Multitasking quits (for all three intercom users). "
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Bill, Sena's automated system keeps telling me that it is waiting for my response, even though I've responded several times. I'm actually waiting for THEIR response. They've gone silent on the issue and my request submission. Maybe they're hoping that I'll just go away.
At this point, I'm just about to give up on their responding to the issue. The only advice they've given has been the canned
"RESET TO FACTORY DEFAULT SETTINGS
1. To restore the 20S to factory default settings, press and hold the Phone Button for 12 seconds until the LED shows solid red and you hear double beeps. You will hear a voice prompt saying “Factory reset”.
2. Within 5 seconds, press the Jog Dial to confirm reset. The headset will be restored to factory setting and switched off automatically. You will hear a voice prompt saying “Headset reset, good-bye”.
3. If you press the Phone Button or don’t press the Jog Dial within 5 seconds, the reset attempt is canceled and the headset returns to stand-by mode. You will hear a voice prompt saying “Canceled”.
FAULT RESET
When the 20S is not working properly or is in faulty status for any reason, you may reset by pushing the pin-hole reset button at the back of the headset main unit. Insert a paper clip into the reset pinhole and press the reset button for a second with light pressure. The 20S will be switched off, and you have to turn the system back on and try again. However, this will not restore the headset to factory default settings."Of course, we've done those things. Since that suggestions, they've gone silent.
I asked them to please configure three users with Zumo units on all three (connected as GPS units), listen to music on all three with two of the Senas in intercom communication (which works). Then, bring in the 3rd Intercom Sena 20s so that they can experience the same issue. They reported that they cannot reproduce the issue, but I doubt they even tried. The issue is solid.
Ken
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I received a replay from Sena Tech Support::
Joseph, May 27, 4:48 AM:
Sorry we haven't responded for quite a while. We currently are doing some tests on the 20S.Thank you,
Agent 1
Sena Technologies, Inc.This is rather encouraging. I hope their tests address the problems we're having.
Ken
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Using 3 20S headsets which are all using the v1.6.1 firmware, I am to have all 3 headsets talk to each other over the intercom while listening to music at the same time. Here is the set up that I tested:
1. 20S #1 paired to a Samsung Galaxy S4 playing music.
2. 20S #2 paired to an iPhone 5 playing music.
3. 20S #3 paired to a Zumo 660 playing music.
I was able to get all three headset connected together using Multi-way intercom and Group Intercom and have music playing on each 20S using the Audio Multitasking feature.
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