Don't Count on SENA to support their products.
Don't count on SENA standing behind their products. They will deny any support, every claim, and are completely unwilling to help with replacement parts.
**Update**
All I want is the chin curtains for two OutRush R helmets. I've explained to MULTIPLE representatives I will pay for them and pay for shipping. The folks I spoke with couldn't understand it wasn't a warranty issue. Still I had to take pictures of my helmets and the label inside. They wanted photos of the chin curtains but refused to accept they weren't available to take pictures of. Finally SENA contacted me through email. they asked for my shipping address. Their emails left me with the impression they were sending them. It's been a month. I have sent emails asking for totals and ETA's. All have gone unanswered. I guess that's it. No more SENA products for me.
-
Official comment
Hello,
I'm sorry you had a bad experience with our support team. Do you mind providing me with your ticket number so I can look into what happened?
-
I bought the SRL-Mesh when it released for my Shoei GT Air II and needed some extra pads to close the gap between my ears and the speakers. They were very helpful and sent me an additional set of velcro spacer disks at no charge. I can't comment on other people's experience.
0 -
Depending on SENA for product support might be challenging, as some users have reported dissatisfaction. Issues range from slow response times to inadequate assistance. If encountering problems, consider exploring community forums, user groups, or online resources for peer-to-peer support. Documenting issues and attempting troubleshooting steps independently may prove beneficial. It's advisable to manage expectations regarding SENA's support and explore alternative avenues for assistance. Engaging with other users who faced similar challenges can provide insights into potential solutions. While SENA's support may vary, seeking assistance from a broader community can enhance the likelihood of resolving product-related issues effectively.
0 -
What do mean replacement parts? They don't even have replacement batteries for their units. They expect you to purchase a new unit. My 50S's battery packed it in only months after the warranty expired. Their response was and I quote"... you'll just have to buy a new unit that's all". I purchased a battery on eBay(with a better Mha rating and replaced it myself. All I can say is stuff you sena!!!!
0 -
Explore reaching out to SENA through different channels like their social media pages, online chat support, or even escalating internally through their complaint procedures. Sometimes, different departments or representatives might be more receptive. https://soccerskillsworldcup.com
0 -
Same issue here. I picked up a set of 50R units and only one has the clamp to mount to a helmet. I contacted Sena sales thinking I could pay for a mounting clamp. They sent me to Customer Service because it should be under warranty. CS tells me I need to send proof of purchase, which I don't have since I bought it used. CS tells me to talk to sales because they can sell just the clamp. I play along and call sales, who, predictably tells me it should still be under warranty and they refuse to sell just the clamp and to go back to CS. I go back to CS and the guy refuses to do anything without proof of purchase. He tells me to look at eBay. Thanks Sena...... *eyeroll*
0
Please sign in to leave a comment.
Comments
6 comments