User unable to hear me clearly on my SRL3

Comments

5 comments

  • Albonico, Andrea
    Albonico, Andrea

    Hi Helen. Sorry to ask, but have you already checked that SENA volumes are at maximum? I ask you because the SRL can manage different volume levels, for internal alerts, for the intercom, for music.

    Best, Andrea

    0
  • Helen Brown
    Helen Brown

    Yes I have a support ticket raised with yourselves & have tried adjusting all the volumes etc on both headsets & nothing works. I have also connected to a friend’s SRL2 & had the same problem. However when I connected to her other helmet with a Cardo intercom she could hear me perfectly. It is definitely an issue when connecting an SRL3 to the older SRL2.
    Sent from my iPhone

    0
  • Albonico, Andrea
    Albonico, Andrea

    Hi Helen, Just to clarify, I don't work for SENA, I'm just a user like you.

    Best,

     

    0
  • Helen Brown
    Helen Brown

    Sorry for the misunderstanding.

    -1
  • Helen Brown
    Helen Brown

    Thank you. I have been informed that Sena are releasing a firmware update for this issue in the next 1-2 weeks.

    0

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