50S cuts out when motorcycle goes faster than 40 mph
I have had my Sena 50S for about 6 months and this problem suddenly started to happen. I am current on firmware, have the unit fully charged and deleted all other bluetooth connections to avoid any possible conflicts. I have Factory reset the 50S, deleted the app from my iPhone 14 and reinstalled and re-paired the 50S to my iphone. When I go faster than 40 mph the music cuts out for about a second, then continues playing for 2-3 seconds, then cuts out again, then plays, etc. If I keep my speed at less than 38 or 35 mph there is no problem. I thought it might be my phone so I delete the 50S pairing and paired some Beats Bluetooth headphones. They played fine. I then added my hearing aids and both the hearing aids and Beats played fine even at 60 mph. I then turned off the headphones, removed the batteries from the hearing aids and turned on the 50S. It connected just fine but as soon as I hit 40 mph the music started clipping again. I am not using streaming music but am playing songs that are on my phone so it isn't a problem from SiriusXM, etc. Can anyone provide any advice or guidance?
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Official comment
Hello,
Yes, please make sure you are on the latest firmware. You can also adjust your VOX intercom sensitivity to allow the voice gate to open more easily based on the sensitivity level.
also please be mindful of your exhaust sound level as well, my motorcycle easily breaks 102db so it's a bit difficult to manage on my end with out having the exhaust sound bleed into the microphone. -
Ours does the same thing.
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Charles. I went at it again today. Deleted all other Bluetooth devices, deleted the app from my phone, pushed the reset button on the 50S, downloaded the app and then re-paired the 50S to my phone. Then I immediately downloaded and installed the newest firmware and it worked perfect--even going 60 mph.
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awesome. Will try it.
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