No firmware update

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  • Official comment
    Alex - Sena Support
    Alex - Sena Support

    If the Sena device isn't recognized when using the Sena Device Manager, it might be due to an issue with the operating system. Sometimes, updates to Windows or Mac OS can cause this problem, which is common across many devices on the market.

    Alternatively, if you are not using the correct USB cable that provides power and data transfer, the device will not be recognized. Generally, the cheaper USB cables are either power or data only and not both.

    If you still have an open SENA ticket, you can reach out to request sending your device in directly for an update.

    If you encounter any error codes other than "device not recognized," it could be related to faulty hardware on the Sena device. You'll notice an error code within brackets, like this:

    Failed to update firmware. Cannot get status[8][50]. This error code usually indicates a mesh chip error, meaning the hardware itself is damaged.

    If the issue is related to the WiFi adapter, a fault reset can be performed to reset the WiFi SSID on the adapter and generate a new one. Sometimes, cycling the WiFi service on your mobile phone by turning it on or off can also assist in recognizing the SSID.

    This occurrence is fairly common and can be resolved.

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