SRL 3 voice commands not working

Comments

21 comments

  • Official comment
    Alex - Sena Support
    Alex - Sena Support

    This might need further investigation. I want to confirm the commands you are using start with "Hey, Sena..." for Sena and "Hey, Google..." or "Hey, Siri..." for your smartphone.

    It's possible that you won't receive a notification that the voice assistant on your phone is activated, or there might be a setting on your phone that's preventing the voice activation. For example, on an iPhone, there's a setting that prevents Siri from being activated if the phone is face down, in your pocket, or the screen is off.

    If your voice activation involves your phone, I recommend testing it with the phone on and not in standby (screen off).

    in regards to iPhone settings, you can enable the facedown feature like this

    To enable the "Always Listen for 'Hey Siri'" feature on your iPhone:

    • Go to your iPhone's settings.
    • In the search bar, type in "Siri."
    • Tap on "Accessibility."
    • Toggle on the switch for "Always Listen for 'Hey Siri.'"

    This will allow Siri to respond even when your phone's face is down or in your pocket.

    if you have an android that will unfortunately have to be researched on your own, due to android devices being unique to each phone manufacture. 

  • Nikolay Raychinov
    Nikolay Raychinov

    They don't work on mine either, in fact, out of 100 attempts, you can turn on the radio, for example, and then nothing more. Siri and Google work 99.9% of the time.
    I took it to the store where I bought it and they couldn't get it to accept commands. When communicating with the manufacturer, it just sends manuals, which is absurd.
    This is my first SENA and it will probably be my last, I am very disappointed...

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  • Francois Pietra
    Francois Pietra

    same problem: voice commands have disappeared on SRL3 since the 1.2 update, whereas the "hey siri" command works perfectly. i bought the device only 2 weeks ago; i've reset it without success.

    François 

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  • lcmccaul
    lcmccaul

    Hi Alex ,thanks for replying.
    I have tried with my iPhone and it works fine on my Caberg system,and likewise Siri on my new bday present Shoei neotec 3.
    But no Hey Sena (said as Arton sena not John cena)doesn’t work.
    I did take it back to the shop for a replacement (which they gave)and they said it is a voice learning system,and will take a few goes to get used to my voice !???
    They also did say what do people expect and maybe a Cardo brick would be better ,which is a strange comment ,also that I cannot get a refund (consumer act will sort that)
    like the other peeps are saying,is it a problem with the update?
    Look forward to you Reply.

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  • lcmccaul
    lcmccaul

    I’m not in the position to check anything at the moment ,so Alex put your ideas out to the others that have bought into this system please.

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  • Rand
    Rand

    I have had this same problem with the current unit I own, the SRL Mesh, and the previous unit I owned ,the 50S. At least the 50S would occasionally recognize word commands. This new one does not at all. i like the Mesh feature but these are certainly NOT hands free.

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  • Paul Russell
    Paul Russell

    Same problem as everyone, purchased a new neotech3 at a rediculous price and even more with the SRL-3, I can't get hey Google to work, or hey sena to work, so frustrating but I shouldn't be supprised as I has a 50c and that doesn't work either, although that unit did get sent back to Sena, they said it all work fine.
    So not quite sure what Sena class as no faults.
    The SRL3 doesn't even allow me to listen music with out it jumping, freezing, stopping, starting. Frustrating is an understatement. All the updates have been carried out. I have also tried using it with the phone on and unlocked still no joy.

    I use Android so do give me apple ios instructions. 

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  • romuald grolleau
    romuald grolleau

    J'ai le même problème de commandes vocales sur SRL3, je l'ai acheté la semaine dernière après l'achat d'un casque Shoei Neotec 3.
    La mise a jour s'est faite lors de la première charge de l'appareil, mais il m'a semblé que l'ancienne version 1.1 fonctionnait mieux lors de la mise en route, juste après le montage dans le casque.
    Je rencontre un autre problème, l'intercom avec lequel je suis connecté m'entend avec du grésillement.
    Je me suis rendu aujourd'hui au magasin ou je l'ai acheté, pas d'amélioration malgré leurs essais de réglages,de réinitialisation, et tentative pour revenir à la version précédente.

    Dans l'attente d'une réponse,
    Merci

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  • lcmccaul
    lcmccaul

    Dear all customers who have purchased this over priced non working as advertised device ,what is your current firmware version ,is it 2.6 ?

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  • robertkehl
    robertkehl

    SLR 3 hay Sena not working for me ether. Current update is version 1.2 using a iPhone 12. Siri is the only voice command that’s recognized. Hay Google beeps but then closes down. Has this issue been fixed or resolved?

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  • Steve Hayward
    Steve Hayward

    SRL3 No voice commnad reaction to Google or Sena. No sideband either. Phone call works. Firmware v1,2. Brand new unit. Tested at home.

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  • Rand
    Rand

    This is my 3rd ... and last!.... Sena unit! NONE of them have worked at all, or minimally, for voice commands.This has been a problem for years now, and the response from Sena has been ..... *crickets*..... I won't be purchasing another. There are now better options on the market and Sena's customer service is non existent. Their Quality Control Dept is either unaware or totally ignoring it. In any event I am done.......

     

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  • Steve Hayward
    Steve Hayward

    Factory re-set helped but didn't fix all. Escalated again.

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  • robertkehl
    robertkehl

    The more I look into this “hey Sena and hey Google “not working. I think the issue is with the Apple os and not Sena. On the IPhone anyway. Apple won’t even allow Google Asst. to work on the iPhone. You have to do a work around by putting a shortcut in the Siri app. Come to think about it my older Sena voice commands stopped working several iPhone software versions ago. It didn’t really bother me because I had my controls Bluetooth to my bike controls. And isn’t funny how well Siri works.  Maybe Sena tech support could tell us that Sena doesn’t pay for Apple licensing so it will work.  

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  • Malcolm Bowling
    Malcolm Bowling

    I am having the same problem with Android - 'hello" works but nothing else. Reading the above comments leaves me with the thought that Sena is hiding a major problem which is not been addressed probably because they are very anxious about purchasers demanding a "not fit fit for purpose" claim!

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  • Steve Hayward
    Steve Hayward

    After a few more diagnostics the unit was warrenty replaced.
    Sena support stated a defective chip

    Replacement unit works (mostly) a 'hey google...' command now works too.

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  • Steve Hayward
    Steve Hayward

    After a few moren diagnostics the unit was warrenty replaced.
    Sena support stated a defective chip

    Replacement unit works (mostly) a 'hey google...' command now works too.

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  • lcmccaul
    lcmccaul

    @Steve
    Nice that ,but does this mean that we all will get replacement units ?
    What I hate is spending money on supposedly quality gear from a supposed quality company ,and I get told that I cannot get a refund from the *&* Accessories store I bought it from (including the helmet).
    So advertising premium goods that do not work as described and failure to follow consumer rights for bothe the Accessories store and the goods manufacture is a court case pending for all that have purchased the sr3 and the associated helmet.
    Not fit for purpose as advertised .
    You would think that Sena would be more proactive and answer questions on this forum ,like how can units be changed to include the new chip or complete refunds be honoured before class action is taken !!??

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  • lcmccaul
    lcmccaul

    Dear Sena,as you are informed previously,I have purchased a Shoie neo tech 3 with The SRL3 that is the communication system that was designed for the helmet and certification.
    Did you as a company ,check the working of the SRL3 on the Shoie neo tech 3 to ensure compatibility with your published user manual and did you perform real world function tests on the SRL 3 installed on the Shoie NeoTech 3 to confirm compatibility and correct functionality of the SRL3 Unit
    ?

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  • Steve Hayward
    Steve Hayward

    I feel your frustration and also share it.
    Hence posting my journey here and elsewhere on the forum as I read the posts having, as it turned out, a defective unit right out of the box.
    For transparency, I have no affiliation with Sena. I live in the Netherlands, but am British and purchased with a UK credit card in the Netherlands.
    Now this offers me me quite a lot of consumer protection – fortunately. As there are UK laws about products being unfit for the purposes for which they are sold and there is an additional section 75 cc law whereby the relationship for payment is between myself and the cc company and the cc company and the vendor. Much to the annoyance of the Dutch vendors.
    Regardless of all that, I am still obliged to revert to the manufacture/vendor in the first instance and this is what I sought to document for others in the same predicament.
    So. Will you get a replacement unit? If it is within warranty. Yes, I would expect so. If not, then you must look to your local laws.
    Of course. We can’t keep it ten years then demand a refund. Not that I am suggesting this is your experience. However, I doubt Sena staff read the forum and I encourage all to contact customer services, who seem to be based West coast USA, based on their reaction times. Be nice to them! They will help a friendlier person before an aggressive one and of course, yes, the do this and do that is bloody irritating but they are following thier diagnostic tree so the sooner you get to the end (honestly) the sooner you’ll get the answer for good or ill.
    Do I think the srl3 is fit for purpose? No.
    But for now, I have a functioning unit and just under two years where I can now say one failed out the box and the second one failed (if it happens) x weeks/months later. So under my local laws. It’s refund time.
    BTW I did challange Sena on QA processes but received ‘Generic’ assurances...

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  • Malcolm Bowling
    Malcolm Bowling

    In my case I purchased the SLR 3 from a person who is not "in trade or business" so cannot claim anything so I am stuck with a semi-functional unit that lacks the voice command facilities but does otherwise perform. I paid far less than I would have if had purchased from a dealer so that is some consultation! However I do believe Sena have an ethical or moral responsibility to address this issue as Shoei (and probably Schuberth) have been saddled with a "pup" that is chained to a product of theirs which do meet claims made about their products. Perhaps in the interests of Shoei and Schuberth they should be informed about the shitty product they were persuaded to fit to their helmets (with no possible alternative unless you fit a unit to the outside of the helmet). Maybe then Sena might then well sit up and take notice and do something about fixing the SLR 3 - probably a software problem created by school boys!

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