LED status light purple on Smart HJC 21B
I am having problems with my new Smart HJC 21B bluetooth device. It doesn't flash red/blue when turning on, is just a pinky/purple colour and the device switches itself off after about 5 mins. It connects fine to my iphone and I have paired it with another helmet with no issues. Just not sure why light is purple and it turns off within such a short time of turning on.
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Official comment
Hello,
There should be no reason for the lights to be flashing purple, as that color is usually exclusive to devices that have a Wi-Fi update feature with a built-in Wi-Fi chip into the device.
This might be an overlapping of the LED when the device is turned on. What I believe might be the problem is that your device's battery might be drying up, especially on such a small lithium battery.
At this moment in time, I can only refer you back to HJC to open a warranty ticket with them, as all we are able to do is provide troubleshooting of HJC devices, and we have no control over their warranty process.
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