LED status light purple on Smart HJC 21B


1 comment

  • Official comment
    Alex - Sena Support
    Alex - Sena Support


    There should be no reason for the lights to be flashing purple, as that color is usually exclusive to devices that have a Wi-Fi update feature with a built-in Wi-Fi chip into the device.

    This might be an overlapping of the LED when the device is turned on. What I believe might be the problem is that your device's battery might be drying up, especially on such a small lithium battery.

    At this moment in time, I can only refer you back to HJC to open a warranty ticket with them, as all we are able to do is provide troubleshooting of HJC devices, and we have no control over their warranty process.


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