Sena wont Show in the utility app even though it was connected once

Comments

11 comments

  • Official comment
    Alex - Sena Support
    Alex - Sena Support

    Hello,

    We have noted this to be an occurring issue and are reaching out to our development team. In the meantime, if you are an Android user, please go into your app management and ensure that the software is fully updated. Sometimes updates do not download automatically without your involvement. This has seemed to solve the issue for some of our users.

    For iOS users, the only way to verify is to uninstall and reinstall the app, since most iOS devices are set to update automatically by default. If you did disable this feature, please verify if the app is updated manually.

    Thank you all for the support, and I apologize for any inconveniences this has caused. We will try to resolve it as soon as possible.

  • Max Devil
    Max Devil

    The same for me

    2
  • Anton Meiser
    Anton Meiser

    The same for me.

    Tried also firmware reset and updated the firmware again. So the 5S is useless for bike intercom with others. Hope sena will fix this very !!! soon.

    2
  • Felix Ortloff
    Felix Ortloff

    I have to correct myself utility is the old one im talking about Sena motorcycles app

    1
  • Adam S
    Adam S

    I'm having an Issue with the Sena Motorcyle app. I'm using a Galaxy Phone with an SRL Neotec2 v1.1.5 and it was working a few weeks ago and then stopped working.

    1
  • Anton Meiser
    Anton Meiser

    Sena Motorcyle app update 02.05.2024 (v2.14.2) seems to be the reason. Hope Sena will fix this soon.

    1
  • Felix Ortloff
    Felix Ortloff

    This is the answer on the Support Ticket i opened.

    "Hello,

    Thank you for sharing these details, we are aware of this issue and are working on a fix for it, hopefully it should be resolved soon.

    Kind regards,
    Ahmed

    Technischer Abteilung von SENA"

    So i guess we have to Hope and pray....

    @Anton Meiser
    Any Idea If theres an SDK to downgrade the App 🤔 and If that works

    0
  • Yuri Pershin
    Yuri Pershin

    +1 with the same issue 

    1
  • Stefan Svensson
    Stefan Svensson

    Same here, did work with previous app, will Sena inform when update is fixed 👎

    0
  • Stefan Svensson
    Stefan Svensson

    Sena..... fix!!!!!

    0
  • Felix Ortloff
    Felix Ortloff

    Seems Like it is fixed with the Patch of 10.05.2024. At least it works with my 20S EVO again

    0

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