Complaint
I purchased the Sena Spider ST1 intercom in 2022 march, I used it until summer 2023 when it stopped working after getting wet during a trip to Greece.
The device was replaced under warranty, but......a week ago, during a trip to Germany, it got wet again and now it doesn't work anymore.
I understand that the warranty has expired, but you understand that I cannot buy an intercom every time it gets wet, traveling by motorbike it is quite normal for this to happen.
I attach the documentation relating to the device and I complaint of the quality of the product.
-
Official comment
Hello,
i've created a ticket for you, can you please respond to the questions asked in there so we can see what I can do. -
It's possible that your specific model (even though it costs $800) only supports updates up to version 1.2. The update history might be poorly phrased, and the "50s" in the newer versions refers to a broader device category, not a specific model.
0
Please sign in to leave a comment.
Comments
2 comments