20S Evo Volume levels

Gary Kavanagh

July 04, 2024 17:46

Having problems with volume being painfully loud when receiving phone calls while listening to music. Can anyone advise how to resolve this please?

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• Official comment

  

  Alex - Sena Support

  July 05, 2024 20:37

  Hello,

  I created a ticket for you, so it would be easier to respond to. In the meantime, please be ready to provide an image of your device's serial number on the back of the device, as well as confirmation that you have done the standard troubleshooting steps, such as a factory reset and a fault reset.

  To do the fault reset, which resets the hardware, please use a paper clip to press and hold the button in the pinhole for 10 seconds and see if it resets the hardware.

  If you are still experiencing issues, do a factory reset by holding the jog dial down until you hear the configuration menu. Look for "factory reset" and press the jog dial to confirm. This will restore the default software settings.

  If you are still experiencing issues, please describe in detail how loud the ringtone is when a phone call comes in so we can try to replicate it on our end.
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  Gary Kavanagh

  July 07, 2024 18:39

  Thanks Alex, I’ll try that and let you know how I get on

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  Klaus Korger

  April 16, 2025 13:23

  It seems like this is a common problem on the 20S EVO. Maybe others as well but I have the same problem and they responde like I'm the only one experiencing this!

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