Impulse Charging light stays red even when unplugged

Ian Kiser

October 20, 2024 15:39

Recently when I try to charge my helmet the Charging light comes on solid red and then when I take it off the charger the light stays on. Only to be turned off by using the pinhole reset. I have tried factory reset and both the main charging cable and the usb c adapter and different usb charging including hooking it to my computer. Any Ideas? I have also opened a ticket with SENA themselves. I have only had the helmet less than a year. Thank you for your help.

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• Official comment

  

  Alex - Sena Support

  October 21, 2024 16:41

  Ian,
  
  I've instructed my team to move forward with your ticket, please provide them a serial tag image from inside the helmet and they will know what to do next.

  Thank you,
• 

  Ian Kiser

  October 26, 2024 07:15

  I was able to get the helmet RMA'd it arrived at the location and now waiting on shipping info for the replacement

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