Can`t update my sena 50S Harman SP75
Hi dear all
, i can`t update my sena it is 50s Harman, update for 1.2.2 is going normally but after i`m trying to get 1.3.1 is stops in 20% and cannot get status (7)(50), model SP75, can anyone help me please.
With Kind Regards,
Kamal Garayev.
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Official comment
Hello,
Status [7][50] is a mesh error code indicating an issue with your mesh chip, which prevents the new firmware from overwriting the old firmware. I strongly recommend checking the back of your unit for any bulging in the area where the clamp is positioned, as this could indicate that the mesh chip has been damaged due to an overheating and expanded battery.
If your device is still within the 2-year warranty period for the 50S-01 SP75, this issue is covered under warranty.
Please note that your device is not a Harman Kardon model. The SP75 is the standard 50S with dynamic speakers unless you specifically upgraded to Harman Kardon speakers. However, it remains a regular 50S model.
For reference, the Harman Kardon 50S is identified as the 50S-10 SP113.
If you haven’t already, please submit a ticket with your receipt and/or the serial number of your device, and our agents will verify if it qualifies for warranty coverage. You may reference this community page post in your ticket as well.
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Tech issues can be frustrating! Hope you find a fix soon. Also, if you ever need quick VAT calculations, check out vatcal.
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