50R won't recognize

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1 comment

  • Official comment
    Alex - Sena Support
    Alex - Sena Support

    Hello,

    Your device does not require an update as it is already on the latest firmware version, V1.3.1.

    Please note that firmware V2.5.1 is not available for your device with:
    P/N: 50R-01, 50R-01D | Model: SP76

    It is only compatible with:
    P/N: 50R-02, 50R-02D | Model: SP128

    Regarding your device not being recognized, if you are using a USB hub or if your laptop has multiple ports, please try connecting to a USB 2.0 port instead.

    If you have further questions, feel free to reach out.

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