Comments

15 comments

  • Craig
    Craig

    Are you on iOS and have you updated your iOS this morning? I'm having the same problem

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  • Timon
    Timon

    I'm having the same problem. Did the IOS update help ?

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  • Craig
    Craig

    I was thinking the iOS update caused it. I’m on 18.4

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  • Timon
    Timon

    I have the old version and am currently installing the new one. So that's not the problem.

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  • Craig
    Craig

    That’s annoying then 😂. I thought it could have been that. I can Bluetooth pair but the app just will not connect at all.

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  • Timon
    Timon

    Yes, that's exactly how it is for me too. Bluetooth works, but then it fails in the app and won't connect there.

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  • Craig
    Craig

    Just tried on an android device and get the same problem. 

    I only got it yesterday. Not a great start…

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  • Timon
    Timon

    yes that's a really bad start

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  • Craig
    Craig

    Does anyone from Sena respond here or is it just us trying to work this out? I took the plunge buying this cos I thought it would be better than the Chinese cheap ones the guys I ride with are waiting on my testing it first 😂.

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  • Jan
    Jan

    Same issue here on Android. It connects via bluetooth just fine but the app doesn't recognize it.

    Have tried it on my old phone with an older app version and it worked flawlessly, after updating it also stopped working.

    Therefore I assume it's a bug in the app. According to the reviews & comments on google play, Sena is aware of that and working on a fix - since over 2 weeks at least :|

    1
  • Craig
    Craig

    I’ve raised this with the online chat assistant to be looked into as looks like a wider issue

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  • Angela Workman
    Angela Workman

    Any updates on this?  I can't get the app to recognize it.

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  • Craig
    Craig

    Hi, it started working for me a day or so after my last message

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  • Angela Workman
    Angela Workman

    Thanks, that gives me some hope before I throw this away

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  • Craig
    Craig

    I’ve been extremely disappointed with it to be honest. First day of having it this app stopped working then the day I was going on my first group ride with non Sena users the wave app stopped working for me too.

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