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Sena Device Manager Firmware Corrupted

Brand new unit, will not update firmware. Device manager has no problem recognizing that its a Sena 30k with v1.0 on it, and tells me latest update is 1.0.3, but highest percentage download I've hit was 10% once, it constantly stops at 4 or 5%. Please help? Or do I just return this $329 unit and get something else?

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