SENA SRL - AWFUL experience

Bari Bar-Zion

August 09, 2018 10:14

I have purchased the Neotec II helmet and rather than using my existing CARDO Sho-1, decided to go with the SRL.  BIG MISTAKE.

Let me start with the bottom line: THE SENA SRL IS HORRIBLE - NOTHING LESS.

First, the mic quality is VERY BAD. People can hardly hear me, no matter if I am driving or standing or if the helmet is open or closed. They just can hardly hear me.

Voice commands can not be executed because of the mic sound quality. "hello sena" does not work 99 times out of 100. radio can not be activated. Hello Siri in non existent.  

Second, when I finally manage to put some music using my phone directly rather than with voice command, the sound quality is just not good. 

A week ago wrote an angry mail to sena support. and guess what - no one bothers to answer. So customer service is also problematic.

conclusion: Lots of money thrown away for nothing.

I should have stayed with my Cardo systems. Had a few of them through the years and was never disappointed.

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  Logan Wild

  August 15, 2018 17:14

  Having sold a lot of the Neotec II helmets and the new SRL systems we have had one go bad with a bad mic system. SENA uses 3rd party customer service and can provide no details or ETA on when they can replace the system. 

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  shane erlank

  August 30, 2018 09:23

  have you tried using the sena app and changing the volume settings, mine works perfectly in fact i wear my earbuds (to block wind noise) and i can hear right through that perfectly.

   

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  Erik Steen

  April 05, 2019 14:30

  Hello Shane. Do you have a print screen of your settings in the Sena app?

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  Michaelcampbell

  January 09, 2021 06:02

  I have an SRL and I cannot  update  it using the latest software from them on my Mac. I do have a 10u which works fine and can be updated. I have had 6 emails now from resetting to changing the cable  even though as I have said the setup does work with the 10U but not the SRL. I have requested an older version of the device manager and guess what they went me today, the fucking WINDOWS version. Holy crap how do they justify this as technical support, this is by and far the worst service I have experienced. 

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