RMA not issued

Comments

2 comments

  • wesley.d.ely
    wesley.d.ely

    I requested an RMA for a 2-week old Prism camera on 8/21. I thought the RMA would be in a day or two so I contacted them again on 8/24. I was informed that the previous request was not handled correctly and this time it would be. I submitted all photos, info, receipt copies, etc. on the same day. After 2 weeks of waiting I contacted again and they told me I was in queue and if they took additional action I would go to the back of the line again. As of tomorrow it will be 4 weeks. Still no RMA. WORST customer service I have ever seen... I have a SMH10 that I considered upgrading to a 20 or 30S, but think I will have to go to another brand now...

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  • Esteban
    Esteban

    took them almost a month to create a shipment label after the RMA was issued.....

     

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